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Service Request Triage and Resolution AI Agents

in Fusion Service

Summary:

We are in 26B and trying to use the seeded Oracle Fusion Service AI features like Triage and Resolution Agents

We would like to trigger this at the time of SR Creation as a first level support before it reaches the "Human Agents" by analyzing and suggesting the triage and resolution details based on the Title, Problem Summary and Previous resolved SRs.

Anyone successfully implemented or validated these agents? If yes, please provide the high level steps need to follow.

We tried to enable the Workflow Automation via Service Center Administration but not able to enable it

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