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Does BPM support pausing and resuming the SLA Timer based on the RFI (Request for informatio) Status

edited 2:02PM in Fusion Service

Hi Team,

We're implementing a 3-level escalation approval flow on the seeded FinApInvoiceApproval task (BPM Worklist) with the following logic:

- Each level (L1, L2, L3) has a 3 working-day SLA to respond.
- If no response within 3 working days, the task auto-escalates to the next level.
- If no response at L3 within 3 working days, the invoice is auto-approved.
- If an approver raises "Request Information" (RFI) on the invoice, we need the SLA/expiration timer for that level to pause immediately, and resume (not restart) only once a response to the RFI is received.

Our question:

Does FinApInvoiceApproval (or the underlying AMX/Human Task expiration policy exposed via BPM Worklist Task Configuration - Deadlines tab) natively support pausing the expiration/SLA timer while a task is in "Information Requested" status, and resuming the remaining duration once a response is received?

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