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Auto assign queue to Service Request through inbound email



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We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue.

if (SourceCd == "ORA_SVC_INBOUND_MSG"){QueueId = 300000270310638} //Help Desk Team Queue

Now we have created another email channel which will also auto create SR. However, we want to auto assign a different queue when the SR is created via this communication channel.

e.g. 1) When SR is created via it auto assign to ‘Help Desk Team’ Queue.

      2) When SR is created via it will auto assign to ‘Cyber Security Team’ Queue.

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