Auto assign queue to Service Request through inbound email
Summary:
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We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue.
if (SourceCd == "ORA_SVC_INBOUND_MSG"){QueueId = 300000270310638} //Help Desk Team Queue
Now we have created another email channel which will also auto create SR. However, we want to auto assign a different queue when the SR is created via this communication channel.
e.g. 1) When SR is created via HelpDeks@xyz.com it auto assign to ‘Help Desk Team’ Queue.
2) When SR is created via CyberSecurity@xyz.com it will auto assign to ‘Cyber Security Team’ Queue.
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