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Oracle CX -CTI

Question
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edited Jun 13, 2022 11:05AM in B2B Service

Summary

Computer telephony integration (CTI) enables integration of third party media toolbars with CX Sales and B2B Service. Media toolbar is displayed if the company has enabled the partner CTI service

Content

How the CTI behave when Agent has not filled the Wrap-Up section and another call landed. Also, is there any possibility of showing all the pending wrap up as activities to the Agent for completion

https://docs.oracle.com/en/cloud/saas/b2b-service/20c/faiec/computer-telephony-integration-cti.html#FAIEC2094235

Version

21A

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