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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Bell notifications is not triggered automaticallySummary Bell notifications is not triggered automatically when a new SR gets assigned to an agentContent Hi Team, When an SR is assigned to the available agent in the OE… -
Read-Only field for all users except system userSummary How do I make a a field read-only for all users except the system user.Content I have a Groovy script writing data the PartyNumber field to the AccountKey_c fiel… -
Ability to Change Default Searches for All Users - HR Help DeskContent Hi all, Is there a way add default searches for all users? I'm able to create my own searches, but I would like to push out searches to all users in HR Help Desk… -
session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
How to invoke url through groovy scriptContent Hi All, Can anyone aware of how to invoke a url directly into the groovy script? I have tried using the below post but it is throwing exception that "calling the…
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Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
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Sales – CX B2B Service 20C-D Updates, 21 July 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – CX B2B Service 20C-D Updates session to have them answered during the live event. Post your questions by posting a new comm… -
How to have a action link to SR open as a new tab within SR viewContent I have a requirement to have action link open as a new tab within the SR view in Engagement Cloud (not as a new tab on the browser). Please suggest the deep link… -
Help with email filteringSummary Have other HR Help Desk users found an effective way to filter out all auto response emails?Content Hi B2B community, I am not sure where exactly to post this qu…
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Parent Child SRContent Hi, How to capture parent & child SR? Use Case: We want to create multiple child SRs internally, based on the Customer SR (Parent). Child SR might be assigned to… -
Time to Resolve is not including schedulesContent We just went live with HRHD and have noticed that the time to resolve metrics do not include the Schedule of the queue. I've attached an example. It shows that t…User_2025-01-31-00-25-12-234 51 views 6 comments 0 points Most recent by User_2025-01-31-00-25-12-234
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DevOps for Oracle Service CloudSummary Looking for info to enable DevOps for Oracle Service CloudContent Hi, I am reaching out to the community to check if anyone had implemented DevOps for Oracle Ser…
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Resource's Not SyncingContent We are seeing that our Resources are not syncing correctly and therefore cannot be search for in HRHD when assigning tickets. I've ran the below processes and th…User_2025-01-31-00-25-12-234 57 views 14 comments 1 point Most recent by User_2025-01-31-00-25-12-234
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Workspace and Adaptive SearchSummary Workspace and Adaptive SearchContent Hi, I have some queries 1.Is there any license required for enabling Workspace and Adaptive search or is it free of cost ? 2…
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401 error while trying to Sync users/roles by Modifying the FA in IDCSContent Hi Everyone, Recently we got the hybrid 2.0 IDCS/VBCS stripe and we are trying to set up IDCS as the primary IDP. We went through the mandatory steps given on th… -
HR Help Desk Inbound EmailsSummary Inbound emails not getting assigned to correct queueContent Hi, I posted this in the HR Forum, but didn't get any response as I don't think there are many Help D…
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Service request coveragesSummary Service request coverages and MilestoneContent Hi , We are configured the Subscription Coverages for Service Request object, we found that coverages defined in S… -
Renew the Fusion SaaS SSL certificatesSummary Renew the Fusion SaaS SSL certificatesContent Hi, I received an action required email from oracle saying Oracle will renew the Fusion SaaS SSL certificates assoc…
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How to setup slack channel on Service RequestContent Hi Community Members, Can anyone tell me about how to setup slack channel for Service Request? I have checked setting communication channels chapter in oracle do… -
Polling On Chat InlaySummary Polling On Chat Inlay LoadContent Hello, Further to the discussion, on the link: https://cloudcustomerconnect.oracle.com/posts/a47db78c62 tried to implement poll…
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How to select "Bill To" site while creating Service Request in B2B Service.Summary How to select "Bill To" site while creating Service Request in B2B Service.Content Hi, We have multiple Bill To Sites for a single customer so while creating Ser…
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B2B KM article importSummary B2B KM article importContent Do we plan to support KM content import with the Fusion Import framework (e.g. FBDI, Import Mgt) at some point? As of now, I only se… -
Are DFF's available in Service Request Page ?Summary Are DFF's available in Service Request Page ?Content Hi, Are DFF's available in Service Request Page ? If Yes, Can you please let us know what Name/Flexfield Cod…
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Service setup check listSummary need any document for service setup check listContent Hi it will be great if any one shared check list for service and logistic setup , I just need setup for sta…
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CTI in Oracle Engagement CloudSummary CTI Adapter compatibility with Telephony Service ProviderContent Hi All, Good Afternoon. Today, most of our customers are looking for a common feature in CRM, wh… -
Use Object Attachments in Email TemplateSummary I would like to include object attachments in an email.Content Is it possible send an email via the object workflow and include attachments from the same object … -
VBCS App and Engagement Cloud (OEC) IntegrationSummary VBCS App and Engagement Cloud (OEC) IntegrationContent Hi, We want to use IDCS as IdP for both VBCS and OEC, then we will plug in VBCS app into OEC via Mashup. H…
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Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex…
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Learn How Augmented Reality (AR) is Transforming Support and How Oracle B2B/B2C Service Can Help - NSummary Get up-to-speed on how the innovative technology of Augmented Reality (AR) and specifically how AR is transforming support and how you can leverage your Oracle B… -
Where can I find Case Management in B2B Service?Summary Case ManagementContent I enabled Case Management in our B2B Service instance. However I am unable to find where one could create a Case. I checked the Case objec…