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Resolution and Outcome does not display when SR is Resolved

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Summary:

What do I need to do to make the resolution and outcome dialog to appear?

Content (required):

Hi Experts,

Is there a configuration needed for the resolution and outcome dialog window to appear when SR status is set to Resolved? It is not displaying on our end. Hoping to get some answer here.

Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):

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