TAB's record not copied when copying a SR after save — Cloud Customer Connect
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TAB's record not copied when copying a SR after save

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edited Jun 9, 2023 10:01AM in Fusion Service 1 comment

Summary:

TAB's record doesn't seemed to be saved on the ticket.

Content (required):

we are facing some issues with a groovy script that has the aim of creating a new service request if specific condition on the current ticket are satisfied: in particular, when a flag is checked, the SR has been put on Closed status, and when there is almost a record with a specific value of a LOV in a TAB of the ticket.

The script must copy all the information of the current ticket in a new one, including records contatined in the custom TAB for products.

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