Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

TAB's record not copied when copying a SR after save

edited Jun 9, 2023 10:01AM in Fusion Service 1 comment

Summary:

TAB's record doesn't seemed to be saved on the ticket.

Content (required):

we are facing some issues with a groovy script that has the aim of creating a new service request if specific condition on the current ticket are satisfied: in particular, when a flag is checked, the SR has been put on Closed status, and when there is almost a record with a specific value of a LOV in a TAB of the ticket.

The script must copy all the information of the current ticket in a new one, including records contatined in the custom TAB for products.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!