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Discussion List
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internal process userSummary How to find which process uses a certain internal userContent I am encountering an issue where thousands of contacts are being updated in a very short time, usin…User_2025-02-11-12-29-28-935 24 views 0 comments 0 points Most recent by User_2025-02-11-12-29-28-935 -
Milestone details on SR are not updated when Service Entitlements Using Subscription Coverages is acContent Dear experts, Customer's fusion instance recently got migrated on rel 20D hence I thought of using Subscription Management for managing the SR milestones. Previo… -
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all … -
Validate if a user is logged inContent I have the following requirement, I need to validate if a user with service agent functions who is the account owner is connected or not in the environment to as… -
Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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Looking ROQL query for Service Category object using rest APISummary Looking ROQL query for Service Category object using rest APIContent Using URL - "https://cloroxconnections.custhelp.com/services/rest/connect/v1.3/serviceCatego…
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Find Similar SRs using AI - Call for Participation in Oracle's Early Adopter ProgramSummary Early Adopter Program (EAP) - Identify similar SRs using AI to cut down agent resolution timesContent UPDATE (Sept. 2021): The EAP/Beta Program for SR Similarity…
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Oracle Service Cloud vs Oracle Right NowSummary Oracle Service Cloud vs Oracle Right NowContent Hi all, I have Oracle Sales Cloud implemented and integrated with Oracle Right Now for the Service functionalitie… -
Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att…User_2025-01-31-00-30-32-814 61 views 0 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Is there a separate license needed for HR Helpdesk if you already have B2B ServiceContent Hi Experts, Quick question here, we already have B2B Service and are planning to use HR Helpdesk for internal service request management. Is there a separate lic…
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REST API - Get Lookup NameSummary How to you return lookup nameContent Here is sample endpoint request /crmRestApi/resources/11.13.18.05/SiteSurvey_c/?fields=Status_c Status_c is a lookup field a… -
Linking Service Catalog to Service CategoriesSummary Linking Service Catalog to Service CategoriesContent Hi, I would like to know if there is an option within the application to link Service catalog to service cat… -
Groovy Script - Defaulting Affected Party to session User when creating an SRContent We are using the 'Affected Party' field during SR creation and would like to default it to the user who is trying to create the SR. I tried to map it to the 'Pri… -
First Reponse Milestone Resetting when moving QueuesContent Hello, We've recently moved to category queues for HRHD (old) and have found that when a ticket is moved between queues the First Response Milestone is reset. Th…
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Assign same login to multiple organization in OCCSummary Login to multiple organization with one usernameContent Is there a way if we assign a user to multiple organization to be able to choose the organization he want… -
Custom Agent StatusSummary Is it possible to add a custom Agent Status besides the default Available and Busy status?Content Is it possible to add a custom Agent Status besides the default…
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Chat Inlay – Open hidden chat inlay isnt worksContent Could someone help me to invoke a hidden chat inlay, please? Because, after that i Search a post on Clould Customer Connect (Invoking the hidden Chat Inlay . Pos… -
Chat Inlay – Monitor current page costumer visitor and start chat interactionContent Dear community, Do we have any chat inlay (OEC application) parameter which It enables the agent to monitor current page costumer visitor on my portal (OCC appli…
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Architecture Diagram of B2B ServiceSummary Architecture Diagram of B2B ServiceContent Hi All, Can anyone provide Oracle B2B Service or Engagement Cloud Architecture diagram? Thanks Regards ManojUser_2025-02-03-21-37-31-207 53 views 5 comments 1 point Most recent by User_2025-02-03-21-37-31-207
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How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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Custom HRHD Fields in OTBIContent Hello, We have some custom fields we created for HRHD most of which show in OTBI. We have two fields for Primary contact BU and Person Number which are groovy fo…User_2025-01-31-00-25-12-234 43 views 4 comments 1 point Most recent by User_2025-01-31-00-25-12-234
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how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
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Page Composer - All custom CRM job roles are not enlistd while creating sandbox for specific rolesContent Hi All, I want to created sandbox to make page level changes for specific job roles. When I select the layer as Job Role, I don't see all the custom CRM Job Role…
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Hide objects in workspace for some rolesSummary Hide some objects in workspace for specific rolesContent Hi, Is it possible to hide specific objects in workspace UI for some roles, Those objects should be visi…
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need to create a drop-down menu read multiple text fields from a custom objectSummary need to create a drop-down menu read multiple text fields from a custom objectContent Dears, need to create a drop-down menu read multiple text fields from a cus… -
Chat Inlay - An Attribute which help me to monitor a disconnected chat interaction on JavascriptContent Dear Community, Could someone help me to know how can i get an attribute of chat inlay which it possibilities to monitor a disconnected chat Inlay Interaction (b…
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If anyone faced this error before when open an existing Service requestContent Hi All, I am getting the below error while opening an existing SR. "Too many matching records found. Specify additional criteria to limit the number of records."…
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Chat Inlay - data-oit-theme-vars isnt works (Error message appears)Content Hello all, I would like to change my chat inlay theme using a custom specific color (using data-oit-theme-vars). Then, I have implementate a Javascript code (as …
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Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af…
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Update the tag value for a Service RequestSummary REST Json payload required tContent Hi, I am referring to the API documentation as follows and want to update the existing tag value on a Service Request. https:…