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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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How to keep the attachments in the email templateContent Our customer is expecting that the attachment files which is available in the object level it should be attached with the workflow email. Please give me some sug… -
How can we migrate CRM Job role and CRM Duty role from one instance to another?Summary How can we migrate CRM Job role and CRM Duty role from one instance to another?Content Hi there, I have created couple of custom duty roles and job roles and am … -
How to retrieve child object values using SOAP service through groovy?Content Hi Team, I am trying to retrieve a value from contract child object using SOAP service in servicerequest object.Below is the format I have used to give parameter… -
No access for demo accountContent Hi all, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However it is not working and got a messag…User_2025-02-07-08-20-40-999 79 views 0 comments 0 points Most recent by User_2025-02-07-08-20-40-999 -
Triggering Event not displaying in NotificationsSummary Triggering Event not displaying in NotificationsContent Hi All, In my Sandbox I have defined the trigger under Objects > Standard Objects > Service Request > Ser… -
Email Notification on Change of Fields.Summary We would like to get email notification on the filed changes in the SR..Content Hi ALl, Can you please confirm if this is the correct code to sent notification w…
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Response Template for ISR..Summary Response Template for ISR..Content Duplicate request
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Control SR Category values visibility based on custom Record Type fieldSummary Control SR Category values visibility based on custom Record Type fieldContent Hello Experts, Scenario: We want to utilize Service Request for different purposes…
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Attachment Size Question..Summary Attachment Size Question..Content Hi All, While attaching a file to SR in Service or Help Desk, I get a error saying max file is 10Mb, even though the default va…
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Set text field value to null once it becomes hiddenContent Hi all, We have a logic where the text field (Source_Category_Description_c ) becomes visible only if specific value (Other_Value) is selected from the dropdown … -
Creating Ticket with new user error in Internal Service request..Summary Creating Ticket with new user error..Content Hi, I created a new User isr-next-gen-hd-user_ww@oracle.com from My Teams/Roles section and provided Internal Help D…
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Send Auto Response based on dynamic criteriasContent Hi Community Members, We are looking for a solution to send customized auto response when customer creates SR using email and it gets assigned to specific queue.… -
Reroute emails with certain keywords in the subject - using regexSummary Prioritising the email system basing on the keywords in the subject - Manage Service Assignment RulesContent Hello everyone, Would like some input in regex forma…
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Page Composer: Align text to the right with Expression BuilderContent Hi all, we have customized our "Request Learning"-page and beside others we have added a link. Now we have the requirement, that the text of the link should be d…
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HRDR Analyze UsingSummary Is it possible to analyze how the HRDR is being effective?Content Hello Experts We are trying to validate the investment in HRDR Module. Does anyone know how can… -
Brand All Email Messages in SRSummary Is there a way to put a constant header/footer to email messaging in Service RequestContent Hi Experts, Many clients would like to brand their email messages. Is…
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Possibilities of HRDR EmailSummary Can more email be configured?Content Hello Experts I'd like to know what are the possibilities with emails from HRDR. I mean i've configured the email templates …
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Closing ThreadSummary Closing Thread
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Configure Time Remaining fieldSummary Where do i configure time remaining field?Content Hello all. Does anyone know where do i configure the Field TimeRemaining when open an SR. I need itr to be defa…
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Get notification template message as a stringSummary Get notification template message as a stringContent We have a requirement to sent an email notification triggered by SR creation to multiple recipients. The cus…
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Service Request Email different from User emailContent Hello Experts. The Emaul from an Agent is somehow different from all the other instances in the application. I've looked in manage users, person management, secu…
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Default channel by email entrySummary How configure channel trigger to change if email or normal entry?Content Hello experts. I've created a trigger to set ChannelTypeCd always as WEB. (Clients reque…
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Can we hide thread Id in the Response email sent from the Service Request?Summary Can we hide thread Id in the Response email sent from the Service Request?Content When email is sent from SR, it automatically add the thread id in the email. Is…
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Agent sees only SRs designed to him/her.Summary Can the Agent see only SRs designed to him/her?Content Hello experts. We are trying to use the queues to direct to specific agents. Still we'd like to the agents…
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Returning null value while calling GET restAPI through groovyContent Hi Team, I want to consume a rest API (GET method) through groovy script. For that I have registered the below API in webservices section and invoking through gr…
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Make the SR's Priority with the incoming email addressContent Hi Team, We have multiple incoming email address like domain1@sample.com , domain2@sample.com and if any customer dropping an email to domain1@sample.com an SR w…
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Warned and Comliance Flags are not set in the Service Request Milestone recordsContent Hi All, We are using seeded milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and …
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Unable to See Custom Object in the Navigator/Springboard within sandboxContent Hi Team, I have created a custom object and enabled the security options. Then I want to expose that object into navigator/Home page through structure. But it is…
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Image on EmailSummary Add image file on email templateContent Hello guys. I need to create an Email tempate for Help Desk. And I have the images in png files only. How can I upload th…
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RESCHEDULED: - Sales – CX B2B Service 20D-21A Updates, 2 November 2020, 9 a.m PT - Submit questionsContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.