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First Response Metric / Resolution metric (Time) — Cloud Customer Connect
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First Response Metric / Resolution metric (Time)

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First Response Metric / Resolution metric time are not working properly, I gave 60 / 240 for First Response Metric / Resolution metric respectively, When i created SR it shows 1 hour / 3 hours for First Response Metric / Resolution metric . I was expecting to show 4 hours for resolution metric. Please let me know how to fix the issue ? also if i want to give resolution metric time in days how to do the same ?


Thanks,

Ravi S

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