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Next Gen HR Help Desk Ticket Creation Through Email Not Working

in Fusion Service 1 comment

Summary:

We are implementing NextGen HR Help desk and enabled profile options to create ticket through email but while testing I have noticed tickets are created for Classic version of Help Desk (Service -> Service Request ) and not for Next Gen Help Desk ( Help Desk -> ).

From Offering: Service -> Opt In Features -> Communication Channel -> Email communications is disabled but still Service requests are getting created through email.

Any help would be appreciated.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23D (11.13.23.10.0)

Code Snippet (add any code snippets that support your topic, if applicable):

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