Import Service Entitlements
Import and Export Service Entitlements Standard Coverage Rules
We want add SLA to our Categories in Service Request. This is working OK adding a rule in Subscription Managment -> Entitlements Managment -> Standard coverage -> Entitlement Rule. We use Severity and Category and works fine.
But we want export that rules and move from one enviroment to another. It is possible? We don't mind if we must edit a CSV file for the diferrence between the categories ID, for example, but we have near 1500 rules and the time dedicated to move it is very important.
Thanks in advance