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Fusion Service
Discussion List
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How to retrieve signature details via integration when form is submitted in Oracle Field Service?Summary: We are storing signature of contact in oracle field service application. And we want to store this signature field to Oracle Engagement Cloud via OIC integratio… -
How to Transfer Service Request Data to Generic Work OrderSummary: We would like to transfer the Problem Description from the Service Request to Generic Work Order Content (required): As a part of Business process, there are fe…
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When I create an SR by email and get acknowledgement mail. Will it update SR when I replySummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Unveiling the Power of UI Events Framework: A Video Series on how to use UEFOverview We are excited to introduce a series of instructional videos about the UI Events Framework (release in 22D only for Fusion Service Next Gen) aimed at enabling b… -
How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.
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Getting error while importing Service Request csv fileSummary: Hi All, I am getting an error while importing the service request CSV data file. Not able to recognize what could be the error. When I am trying to add another … -
Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Issue in REST API to GET all Inventory Transactions in Oracle Fusion cloudHere are 2 APIs where first one is to get all Inventory transactions and 2nd one is for the particular transactions using the transactionId. 1> fscmRestApi/resources/11.…
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Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav… -
Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo… -
Is it possible to integrate redwood user interface with the customization done in the classic one?Summary: Enable Redwood User Interface Content (required): Integrate redwood user interface with the custom objects, custom fields, and layouts based on expression we ar…
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How can we create Assets for SN items via Transfer Orders between Orgs (and not by OM ship to cust)Summary: We would like to track assets starting when they are received into Stock (WIP completion, misc receipt, PO receipt), and then supporting Asset update upon shipm… -
Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your idea…
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Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us… -
Extending Case Management: how to implement validation in Create Case form?Summary: Content (required): The create button to actually create the case is not extendible, so the only other option is field validation. In this case, we need validat…
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TAB's record not copied when copying a SR after saveSummary: TAB's record doesn't seemed to be saved on the ticket. Content (required): we are facing some issues with a groovy script that has the aim of creating a new ser… -
How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
Changing Field Label in Fusion Service according to categorySummary: We have a requirement to edit the standard label in Fusion Service Request based on the category Eg: Date has to be changed to "Date of Deactivation" or Date of…
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How to create the Note (standard) sub-tab in the service request entity?Summary: Hello, We need to create the Note (standard) sub-tab in the service request entity. But we cannot create the relationship between the two entities. Thanks! Best…
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Custom Object AttachmentsSummary How do you enable attachments for custom objectsContent I'm using Intelligent Advisor to create new records on a custom object. I also need to save file attachme… -
Oracle CX for HealthcareSummary: Hi, I am looking for documents for Patient Care Management mentioned in the CX Industry site - https://www.oracle.com/cx/marketing/patient-engagement-solutions/… -
How to restrict the value lists of advanced searches?Summary: How can I restrict the list of available variables for the Business Unit field in the advanced search functionality? Content (required): I am currently implemen…
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SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p…
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Getting employee's private emails from HR module to ServiceSummary: Content (required): Hi We are using HCM and managing all employees' details using HR screens. Recently we've implemented HR Help desk based on Service. Only emp… -
Is it possible to create a Service Request Message of a custom type in status ORA_SVC_DRAFT?Summary: Draft messages are supported only for the customer response type. (SVC-5295028) Content (required): Hello, we've created a custom Message Type ("MessageTypeCd":…
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Service Request Audit History Base TableSummary: What is the Base Table for Audit History Subtab in Service Request? Where is it mentioned in bookshelf. Version (include the version you are using, if applicabl…
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Computer Telephony Window Disappears if User navigates to Another ScreenSummary: We have configured a CTI telephone tool to attend inbound calls and to make outbound calls. this tool appears as a small separate browser window. during any In …
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Can COA start with 0? For example, if the value is 010, will it have any effect?Summary: Can COA start with 0? For example, if the value is 010, will it have any effect? Content (required): Can COA start with 0? For example, if the value is 010, wil…
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How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
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Resolution and Outcome does not display when SR is ResolvedSummary: What do I need to do to make the resolution and outcome dialog to appear? Content (required): Hi Experts, Is there a configuration needed for the resolution and…