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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Set text field value to null once it becomes hiddenContent Hi all, We have a logic where the text field (Source_Category_Description_c ) becomes visible only if specific value (Other_Value) is selected from the dropdown … -
Creating Ticket with new user error in Internal Service request..Summary Creating Ticket with new user error..Content Hi, I created a new User isr-next-gen-hd-user_ww@oracle.com from My Teams/Roles section and provided Internal Help D… -
Send Auto Response based on dynamic criteriasContent Hi Community Members, We are looking for a solution to send customized auto response when customer creates SR using email and it gets assigned to specific queue.… -
Reroute emails with certain keywords in the subject - using regexSummary Prioritising the email system basing on the keywords in the subject - Manage Service Assignment RulesContent Hello everyone, Would like some input in regex forma…
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Page Composer: Align text to the right with Expression BuilderContent Hi all, we have customized our "Request Learning"-page and beside others we have added a link. Now we have the requirement, that the text of the link should be d…
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HRDR Analyze UsingSummary Is it possible to analyze how the HRDR is being effective?Content Hello Experts We are trying to validate the investment in HRDR Module. Does anyone know how can… -
Brand All Email Messages in SRSummary Is there a way to put a constant header/footer to email messaging in Service RequestContent Hi Experts, Many clients would like to brand their email messages. Is…
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Possibilities of HRDR EmailSummary Can more email be configured?Content Hello Experts I'd like to know what are the possibilities with emails from HRDR. I mean i've configured the email templates …
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Closing ThreadSummary Closing Thread
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Configure Time Remaining fieldSummary Where do i configure time remaining field?Content Hello all. Does anyone know where do i configure the Field TimeRemaining when open an SR. I need itr to be defa…
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Get notification template message as a stringSummary Get notification template message as a stringContent We have a requirement to sent an email notification triggered by SR creation to multiple recipients. The cus…
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Service Request Email different from User emailContent Hello Experts. The Emaul from an Agent is somehow different from all the other instances in the application. I've looked in manage users, person management, secu…
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Default channel by email entrySummary How configure channel trigger to change if email or normal entry?Content Hello experts. I've created a trigger to set ChannelTypeCd always as WEB. (Clients reque…
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Can we hide thread Id in the Response email sent from the Service Request?Summary Can we hide thread Id in the Response email sent from the Service Request?Content When email is sent from SR, it automatically add the thread id in the email. Is… -
Agent sees only SRs designed to him/her.Summary Can the Agent see only SRs designed to him/her?Content Hello experts. We are trying to use the queues to direct to specific agents. Still we'd like to the agents…
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Returning null value while calling GET restAPI through groovyContent Hi Team, I want to consume a rest API (GET method) through groovy script. For that I have registered the below API in webservices section and invoking through gr… -
Make the SR's Priority with the incoming email addressContent Hi Team, We have multiple incoming email address like domain1@sample.com , domain2@sample.com and if any customer dropping an email to domain1@sample.com an SR w…
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Warned and Comliance Flags are not set in the Service Request Milestone recordsContent Hi All, We are using seeded milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and …
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Unable to See Custom Object in the Navigator/Springboard within sandboxContent Hi Team, I have created a custom object and enabled the security options. Then I want to expose that object into navigator/Home page through structure. But it is…
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Image on EmailSummary Add image file on email templateContent Hello guys. I need to create an Email tempate for Help Desk. And I have the images in png files only. How can I upload th…
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RESCHEDULED: - Sales – CX B2B Service 20D-21A Updates, 2 November 2020, 9 a.m PT - Submit questionsContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.
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Knowledge Page CustomizationSummary How can I customize Layout Page?Content Hello all I'm having a problem with knowledge. Where Create button is not appearing to a user that has the approppriate R…
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How to achieve Service Request deeplink as a Hyperlink in the the Smart TextContent I have to create a hyperlink in the smart text which points the end user to the Service Request in DCS customer portal. When smart text is inserted in the messag…
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How to change the order of attachment categories on Service Request Attachment pageSummary How to change the order of attachment categories on Service Request Attachment pageContent Hi experts, When Agent add attachment on a service request, drop-down …
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If there is any giude or doc please explain the environment upgrade and steps that must be done befoContent If there is any giude or doc please explain the environment upgrade and steps that must be done before the UAT done in the upgraded test env and already this "ht… -
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B2B Intelligent Advisor Connector - Custom Revenue Line FieldsSummary Custom Revenue Line Fields not available for input or output mapping using Intelligent Advisor ConnectorContent We are using the latest version of the Intelligen…
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Required field errorSummary Title being required without the actual need toContent Hello all. Guys I've re-configured the layout of SR creation page. Just like the image attached. Though it…
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Standard Coverage: List Price not displayed in Adjustment BasisSummary What's the setup?Content Hi, I am trying to add a service activity in coverage template. When I select adjustment basis, I expect to see 'List Price' listed but … -
Associate multiple Sales Accounts to a Service RequestSummary The goal is to be able to associate mutiple accounts to one service requestContent As designed, the Service Request has a 1:M relationship with the Account objec…