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How to add information on the window associated to the Primary Contact field (when creating SR)

Accepted answer
edited Mar 11, 2024 4:10PM in Fusion Service 2 comments


Hello. We have a business requirement to add one more field information to be visible in the preview window of Primary Contact associated to an Account, when creating a new

Content (please ensure you mask any confidential information):

Besides the name of the contact and the account associated, the need is to add the information of an existent Contact field, to better identify the Contact, instead of search for the contact (more clicks).

Version (include the version you are using, if applicable):

Oracle Fusion Cloud Applications 23D (

Code Snippet (add any code snippets that support your topic, if applicable):

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