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Fusion Service
Discussion List
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Order Orchestration in B2B ServiceContent Hi, We have a requirement where we need to do order orchestration in B2B Service. Is there a way to do that? I was able to find Quotes and Orders under Sales ord… -
Creating Service Request for handle Multiple Tasks.Summary Creating Service Request for handle Multiple Tasks.Content Hello, Our client has a requirement detailed below: Business Scenario: They handle multiple tasks that…
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Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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OTBI Reports getting tagged as CRM instead of HCMContent Hi all, We've noticed that all of the OTBI reports that we have scheduled to go to HR Help Desk are being tagged as CRM instead of HCM, so they are not making it… -
Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
How to make the Severity field to be readonly in layout levelContent Hi Team, I want to make "Severity" field to be readonly for one details page layout out of 5. But the updatable option is non-editable in that layout. So I cant … -
New setup in account overview in our Cust Portal PageContent Dear Folks, A request from our dealers that they would like to be able to see incidents from the entire organization and not only their own incidents in the acco… -
internal process userSummary How to find which process uses a certain internal userContent I am encountering an issue where thousands of contacts are being updated in a very short time, usin…
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Milestone details on SR are not updated when Service Entitlements Using Subscription Coverages is acContent Dear experts, Customer's fusion instance recently got migrated on rel 20D hence I thought of using Subscription Management for managing the SR milestones. Previo… -
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all …
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Validate if a user is logged inContent I have the following requirement, I need to validate if a user with service agent functions who is the account owner is connected or not in the environment to as…
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Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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Looking ROQL query for Service Category object using rest APISummary Looking ROQL query for Service Category object using rest APIContent Using URL - "https://cloroxconnections.custhelp.com/services/rest/connect/v1.3/serviceCatego…
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Find Similar SRs using AI - Call for Participation in Oracle's Early Adopter ProgramSummary Early Adopter Program (EAP) - Identify similar SRs using AI to cut down agent resolution timesContent UPDATE (Sept. 2021): The EAP/Beta Program for SR Similarity…
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Oracle Service Cloud vs Oracle Right NowSummary Oracle Service Cloud vs Oracle Right NowContent Hi all, I have Oracle Sales Cloud implemented and integrated with Oracle Right Now for the Service functionalitie… -
Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att… -
Is there a separate license needed for HR Helpdesk if you already have B2B ServiceContent Hi Experts, Quick question here, we already have B2B Service and are planning to use HR Helpdesk for internal service request management. Is there a separate lic…
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REST API - Get Lookup NameSummary How to you return lookup nameContent Here is sample endpoint request /crmRestApi/resources/11.13.18.05/SiteSurvey_c/?fields=Status_c Status_c is a lookup field a… -
Linking Service Catalog to Service CategoriesSummary Linking Service Catalog to Service CategoriesContent Hi, I would like to know if there is an option within the application to link Service catalog to service cat… -
Groovy Script - Defaulting Affected Party to session User when creating an SRContent We are using the 'Affected Party' field during SR creation and would like to default it to the user who is trying to create the SR. I tried to map it to the 'Pri… -
First Reponse Milestone Resetting when moving QueuesContent Hello, We've recently moved to category queues for HRHD (old) and have found that when a ticket is moved between queues the First Response Milestone is reset. Th…
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Assign same login to multiple organization in OCCSummary Login to multiple organization with one usernameContent Is there a way if we assign a user to multiple organization to be able to choose the organization he want… -
Custom Agent StatusSummary Is it possible to add a custom Agent Status besides the default Available and Busy status?Content Is it possible to add a custom Agent Status besides the default…
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Chat Inlay – Open hidden chat inlay isnt worksContent Could someone help me to invoke a hidden chat inlay, please? Because, after that i Search a post on Clould Customer Connect (Invoking the hidden Chat Inlay . Pos… -
Chat Inlay – Monitor current page costumer visitor and start chat interactionContent Dear community, Do we have any chat inlay (OEC application) parameter which It enables the agent to monitor current page costumer visitor on my portal (OCC appli…
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Architecture Diagram of B2B ServiceSummary Architecture Diagram of B2B ServiceContent Hi All, Can anyone provide Oracle B2B Service or Engagement Cloud Architecture diagram? Thanks Regards Manoj -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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Custom HRHD Fields in OTBIContent Hello, We have some custom fields we created for HRHD most of which show in OTBI. We have two fields for Primary contact BU and Person Number which are groovy fo…
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how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…