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Fusion Service
Discussion List
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AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro… -
Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Need Deep Link For Work Shift Screen in HCM ModuleSummary: Need To create page entry to access Work Shift Screen under Setup and maintenance Content (required): Need To create page entry to access Work Shift Screen unde…
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Masking the Identity of the Customer when Sending a Service Request.Summary: Content (required): Is it possible to set up the Service Center and HR Help Desk functions to allow customers and employees to submit service requests to the co… -
Extensibility Q&A for Fusion Service Center, Help Desk, and Case ManagementDiscover solutions to frequently encountered challenges in extending Redwood Fusion Service, Help Desk, and Case Management. Explore a continued working list of links to… -
How to enable Cases subtab in Contacts layout?Summary: Content (required): Hi, I want to enable Cases subtab in the Contacts layout but I cannot see the subtab in the application composer when I am modifying the Con… -
RingCentral integration with Fusion ServiceSummary: Hi Guys, I am trying to integrate RingCentral with Oracle Fusion Service but have not been able to find any specific documents or tutorials. I tried with one do… -
Is there a way to create a corelated work order to a new Service Request using system setup?Summary: Need to always have a Work Order for every SR the engineer create. is there a way to set it up as a template (same as tasks template) Content (required): the fl… -
Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. HR@arcadis.com is in the cc field) and th… -
Do we have any Workaround for search and updating address object in CX service fusionSummary: We have an account which has more than 60 plus address present, when trying to update the address from account screen it is very tough to find the address as on…
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How to retrieve signature details via integration when form is submitted in Oracle Field Service?Summary: We are storing signature of contact in oracle field service application. And we want to store this signature field to Oracle Engagement Cloud via OIC integratio…
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How to Transfer Service Request Data to Generic Work OrderSummary: We would like to transfer the Problem Description from the Service Request to Generic Work Order Content (required): As a part of Business process, there are fe…
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When I create an SR by email and get acknowledgement mail. Will it update SR when I replySummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to set up notifications for Service Request when an agent is already assigned to the SRSummary: What we want to know is why the agent assigned to the SR does not receive the bell notifications.
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Unveiling the Power of UI Events Framework: A Video Series on how to use UEFOverview We are excited to introduce a series of instructional videos about the UI Events Framework (release in 22D only for Fusion Service Next Gen) aimed at enabling b…
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api name for Last Sales Order Details object under Install Base Asset (CseAsset)Summary: Need to access "Install Date" field from Last Sales Order Details sub tab via groovy and looking for api name of this object - Last Sales Order Details. Content…
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How can we create the entitlement type?Summary: We want to create a new entitlement type in order to add a new coverage
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Field acquisition by application ComposerI want to get the Work Phone Extension field in the Help Desk Service Contact by Application Composer. Validating with the trigger But error on Attribute name: hcmPerson…
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How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.
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Getting error while importing Service Request csv fileSummary: Hi All, I am getting an error while importing the service request CSV data file. Not able to recognize what could be the error. When I am trying to add another … -
How to assign agents automatically in Help Desk?We need to know how to automatically assign the corresponding agents of the categories The steps were performed: Create queues for categories (Task - Manage queues for H…
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Can an organization request a one-time quarterly update change to ONE of the non-prod environments?Summary: If an organization is updated with Cohort A (Feb - May - Aug - Nov) and will be testing an implementation in "Non-Prod-Environment2", is it possible to request …
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Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Issue in REST API to GET all Inventory Transactions in Oracle Fusion cloudHere are 2 APIs where first one is to get all Inventory transactions and 2nd one is for the particular transactions using the transactionId. 1> fscmRestApi/resources/11.…
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Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav… -
Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo… -
Is it possible to integrate redwood user interface with the customization done in the classic one?Summary: Enable Redwood User Interface Content (required): Integrate redwood user interface with the custom objects, custom fields, and layouts based on expression we ar…
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How can we create Assets for SN items via Transfer Orders between Orgs (and not by OM ship to cust)Summary: We would like to track assets starting when they are received into Stock (WIP completion, misc receipt, PO receipt), and then supporting Asset update upon shipm… -
Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your ideas…
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Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us…