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Discussion List
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Need approval process for custom object record creationSummary: We are looking a way to invoke approval process whenever a new record is added in custom object, which we will be using in PDH. Content (required): We need to t… -
Restrict Service request category based on another fieldSummary Restrict Service request category based on another fieldContent Hi, We have a requirement to show only few Categories on Service request based on another field o… -
Linking Custom Fields on the ask a question page on the customer portal pageI have created two custom field on the incident workspace on the agent side, i want to add them on the customer portal on the ask a question page. Am having the below er…
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How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin… -
How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin…
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How to Add Child Lookup ValuesSummary: How do I add the new values in child lookup based on field ResolutionCd. The Parent field is ResolveOutcomeCd. Object is Service Request. Any pointers or links …
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Survey Monkey is accessible in China? Can someone please confirm this?Summary: Survey Monkey is accessible in China? Can someone please confirm this? Content (required): Please confirm Survey Monkey is accessible in China? Version (include… -
Action Plan - Business UnitsSummary: When creating a new action plan aciton, is the feature to include the Business Unit still available in the most recent version of B2B? As on some reference docu…
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Improve Style Customization in Latest Authoring EditorOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): Oracle - MOS Description (Required): …
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Limit on the levels of Service Request Category hierarchySummary: As far as I know there is no limit or restriction on the levels of categories in a SR category hierarchy. I can create child categories to any level. Please cor… -
Display 2 fields from the same object in another objectSummary: We want to display 2 fields from Address object at Account level. first field is created as Choice List (Dynamic). How do I define the 2nd field so that its val…
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Survey using Engagement Cloud - ServiceSummary Survey using Engagement Cloud - ServiceContent Hi, Can we send survey to customers to capture their feedback on Support Request in Engagement Cloud Service or ma…
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Can we add cc on Inbound message to contacts in Service Request?Summary: Can we add cc on Inbound message to contacts in Service Request? Content (required): Is there a way to parse the email header of the Inbound message and take th…
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DCL field in oracle Engagment cloudSummary: Hi All, Is there any way to add the or conditions in the field. I am trying to retrieve the values of all the Assets which is related to Account and Category we…
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How to enable internal service request in CX B2C sales and serviceSummary: How to enable internal service request in CX B2C sales and service Content (required): is it possible to have internal service requests in oracle B2C service, i…
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21D - Streamline B2B Document SharingWe are testing the configuration to enable intelligent matching for new suppliers to trading partners in OBN. Here's a link to the documentation. https://www.oracle.com/… -
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises … -
Understanding SMS [channel Type and Communication Channel) in Service RequestSummary: Need details about SMS (channel Type & Communication Channel) in Service Request. [Assume customer has an SMS gateway] Content (required): I have to achieve fol…
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List of native fields for native objectsSummary: Is there a resource / document / webpage, where I can find a list of the native fields for the native objects? Content (required): I am looking for a single pla…
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PoC for Service EntitlementsSummary: Would like to demo Service Entitlements / Milestones / First Response Metric in a Non-Publishable Sandbox Content (required): I have performed the necessary set…
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Trigger and populate the Resolve Service Request dialog box through codeSummary: Rather have the client click resolve and enter redundant data from the service request into the resolution I would like to trigger and populate the Resolve Serv…
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How to make a record read only based on a field valueSummary: How to make a record read only based on a field value Version (include the version you are using, if applicable): 21C
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SR Category field not available while creating start, pause, and stop criteria for milestonesSummary: While creating start criteria for milestones I have to give a condition like "Starts When Category Is One Of XYZ". But I dont see "Category" option in Attribute…
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SR Status auto update to ClosedSummary: Service Requests which have status as Resolved are automatically set to the status of Closed after 30 Days(can vary) and become read only. How to replicate this…
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How to modify the outbound email FROM address only for customer bound emails?Summary: How to modify the outbound email FROM address only for customer bound emails? Content (required): All the outbound emails from the system are sent with noreply@…
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Feasibility check of Service Category Name in Search barContent Hi Team, Customer Requirement - Suppose for an SR, third level category is selected and saved the SR. When opening the category field in the SR, is it possible t… -
21C Creating and Viewing New Service Request RelationshipsContent Does anyone have any info on this feature? It's just that it's automatically enable, but I'm not seeing anything in the service request and I can't find any conf… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, … -
How do I find the column name for a particular fieldSummary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C…