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GenAI capability use case applicable for field service?

edited Aug 6, 2024 1:22PM in Fusion Service 1 comment

Summary:


Built on Oracle Cloud Infrastructure (OCI) and leveraging its leading AI services, Oracle supports over 50 generative AI use cases that are embedded within Oracle Fusion Applications and designed to respect customers’ enterprise data, privacy, and security.

Content (please ensure you mask any confidential information):

Oracle Fusion Cloud Customer Experience (CX):

Service webchat summaries: Help call center agents generate intelligent, concise, and clear summaries of customer chat sessions based on the transcription of the engagement. With generative AI creating high-quality summaries of chat interactions in Oracle Service, organizations can accurately track ongoing issues, reduce manual tasks for service agents, and improve the customer and employee experience.

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