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Disable SR creation for Inbound emails, but maintain the email communication on existing SR's?

edited Jul 24, 2024 1:19PM in Fusion Service 15 comments

Summary: Our client isn't ready yet to have inbound emails to their Support Email start creating new SR's, but they like the ability for Agents and Customers to communicate back and forth on SR's already created. Is this possible? I'm not seeing a profile option for it. It looks like it's either all or nothing?


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