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Discussion List
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Assign same login to multiple organization in OCCSummary Login to multiple organization with one usernameContent Is there a way if we assign a user to multiple organization to be able to choose the organization he want… -
Custom Agent StatusSummary Is it possible to add a custom Agent Status besides the default Available and Busy status?Content Is it possible to add a custom Agent Status besides the default… -
Chat Inlay – Open hidden chat inlay isnt worksContent Could someone help me to invoke a hidden chat inlay, please? Because, after that i Search a post on Clould Customer Connect (Invoking the hidden Chat Inlay . Pos… -
Chat Inlay – Monitor current page costumer visitor and start chat interactionContent Dear community, Do we have any chat inlay (OEC application) parameter which It enables the agent to monitor current page costumer visitor on my portal (OCC appli…
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Architecture Diagram of B2B ServiceSummary Architecture Diagram of B2B ServiceContent Hi All, Can anyone provide Oracle B2B Service or Engagement Cloud Architecture diagram? Thanks Regards Manoj -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th… -
Custom HRHD Fields in OTBIContent Hello, We have some custom fields we created for HRHD most of which show in OTBI. We have two fields for Primary contact BU and Person Number which are groovy fo… -
how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
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Page Composer - All custom CRM job roles are not enlistd while creating sandbox for specific rolesContent Hi All, I want to created sandbox to make page level changes for specific job roles. When I select the layer as Job Role, I don't see all the custom CRM Job Role… -
Hide objects in workspace for some rolesSummary Hide some objects in workspace for specific rolesContent Hi, Is it possible to hide specific objects in workspace UI for some roles, Those objects should be visi…
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need to create a drop-down menu read multiple text fields from a custom objectSummary need to create a drop-down menu read multiple text fields from a custom objectContent Dears, need to create a drop-down menu read multiple text fields from a cus… -
Chat Inlay - An Attribute which help me to monitor a disconnected chat interaction on JavascriptContent Dear Community, Could someone help me to know how can i get an attribute of chat inlay which it possibilities to monitor a disconnected chat Inlay Interaction (b…
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If anyone faced this error before when open an existing Service requestContent Hi All, I am getting the below error while opening an existing SR. "Too many matching records found. Specify additional criteria to limit the number of records."…
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Chat Inlay - data-oit-theme-vars isnt works (Error message appears)Content Hello all, I would like to change my chat inlay theme using a custom specific color (using data-oit-theme-vars). Then, I have implementate a Javascript code (as …
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Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af…
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Update the tag value for a Service RequestSummary REST Json payload required tContent Hi, I am referring to the API documentation as follows and want to update the existing tag value on a Service Request. https:…
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Chat message sent under SR > Messages tab not sent to contactContent I have implemented all the Chat Setup steps on OEC using the Chat Inlay option and the Chat communications and chat assignment rules are working perfectly and th…
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Copy Service Request ActionSummary Copy Service Request ActionContent Hello, Whenever a service request is copied using the copy action then the service request which is getting copied should be s…
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Where are Service Request attachments are stored?Content Hi experts, Where are the service request attachments are stored? is it on UCM? customer wants to retrieve attachments from the service requests. regards, Jitend…
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Close SRContent Hi, Can we change the SR status is editable in creation page. CSR will change the SR status from New to Closed when it is just a enquiry. Currently Status field … -
Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link…
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B2B Service - How to get a deleted SR back?Content As I see we cannot retrieve the deleted SR back. Will Support be able to updated the deleted flag to 'N' for that particular SR?
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DCL field error - ORA-01722: invalid numberContent Hi Team, I have a DCL field where I have mapped with custom object and selected a custom field in the List selection display values While testing the field in UI…
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HR Helpdesk ApprovalsContent Hi All, We are implementing HR Helpdesk and we have a requirement of sending the service request for approval. Business Case: Whenever an employee creates a serv…
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Incrementally Loads SR Audit Data for BI ReportingSummary Incrementally Loads SR Audit Data for BI ReportingContent we schedules the process "Incrementally Loads SR Audit Data for BI Reporting" on hourly frequency in ou…
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How to control number of SR to be assigned to Agent via omnichanelContent Hi, The way omnichannel functionality work - it assign all the open service request to the first available agent who logs into the application so if agent's capa…
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How to fetch multiple values through view criteria using groovyContent Hi Team, I want to fetch a field's value through view criteria sript when the condition satisfies. As of now, I can get a single value and below is the example: …
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Ability to choose any status value for the SVC_AUTO_RESOLVED_STATUS_CD profile optionSummary Currently the dropdown has only Resolved as the option. I would like to pick any of the status values that i'd like to use to build the Auto resolved status.Cont…
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CHAT REST APISummary "NOT_AUTHORIZED" error for the method requestEngagement from CHAT APIContent I am trying to invoke the method requestEngagement from CHAT API according to doc ht…
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Is there a way to import Standard Coverage for Service Request defined under Subscription ManagemenSummary Is there a way to import Standard Coverage for Service Request defined under Subscription Management?Content Hi All, I have to setup the Standard Coverage based …