Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
How to generate JWT token for B2B Knowledge ManagementSummary: The solution explains, how to generate the JWT Token for Knowledge Management REST API v2 Content (required): IDCS Configuration Navigate to Applications and cl… -
Extending Case Management: how to implement validation in Create Case form?Summary: Content (required): The create button to actually create the case is not extendible, so the only other option is field validation. In this case, we need validat…
-
TAB's record not copied when copying a SR after saveSummary: TAB's record doesn't seemed to be saved on the ticket. Content (required): we are facing some issues with a groovy script that has the aim of creating a new ser… -
How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
How can I enable SR Creation from outlook add in?Summary: Requirement is that client wants to create Service Requests from outlook. I tried to edit the page layout, but I can not enable the SR Object to appear in the a…
-
Changing Field Label in Fusion Service according to categorySummary: We have a requirement to edit the standard label in Fusion Service Request based on the category Eg: Date has to be changed to "Date of Deactivation" or Date of…
-
How to create the Note (standard) sub-tab in the service request entity?Summary: Hello, We need to create the Note (standard) sub-tab in the service request entity. But we cannot create the relationship between the two entities. Thanks! Best…
-
Custom Object AttachmentsSummary How do you enable attachments for custom objectsContent I'm using Intelligent Advisor to create new records on a custom object. I also need to save file attachme… -
Oracle CX for HealthcareSummary: Hi, I am looking for documents for Patient Care Management mentioned in the CX Industry site - https://www.oracle.com/cx/marketing/patient-engagement-solutions/… -
How to restrict the value lists of advanced searches?Summary: How can I restrict the list of available variables for the Business Unit field in the advanced search functionality? Content (required): I am currently implemen…
-
SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p… -
Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat… -
Getting employee's private emails from HR module to ServiceSummary: Content (required): Hi We are using HCM and managing all employees' details using HR screens. Recently we've implemented HR Help desk based on Service. Only emp… -
Is there a possibility to remove the slider from the page integration into Oracle Cloud Fusion?Summary: We integrate the page using Application Composer Page Integration Tool but it comes with the right slider (it's not wide to the screen). Can this be in full scr…
-
Is it possible to create a Service Request Message of a custom type in status ORA_SVC_DRAFT?Summary: Draft messages are supported only for the customer response type. (SVC-5295028) Content (required): Hello, we've created a custom Message Type ("MessageTypeCd":…
-
Service Request Audit History Base TableSummary: What is the Base Table for Audit History Subtab in Service Request? Where is it mentioned in bookshelf. Version (include the version you are using, if applicabl…
-
Computer Telephony Window Disappears if User navigates to Another ScreenSummary: We have configured a CTI telephone tool to attend inbound calls and to make outbound calls. this tool appears as a small separate browser window. during any In …
-
Can COA start with 0? For example, if the value is 010, will it have any effect?Summary: Can COA start with 0? For example, if the value is 010, will it have any effect? Content (required): Can COA start with 0? For example, if the value is 010, wil…
-
How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
-
How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
-
How to assign Multiple Technician to a Single Service Work OrderSummary: Need to assign multiple technician to a Service Work Order as multiple technician are working together to resolve the issue. Content (required): We have a scena…
-
Resolution and Outcome does not display when SR is ResolvedSummary: What do I need to do to make the resolution and outcome dialog to appear? Content (required): Hi Experts, Is there a configuration needed for the resolution and…
-
Table/Subject Area name which stores data for RoutinesSummary: Table/Subject Area name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information… -
Parts Order in Service Request (Service Center)Summary: Hi, Can I create Parts Order directly in SR in Service Center? I don't see the option in SR detail page or in interactive actions. Thanks, Adam Content (require…
-
Is there option to directly update data in Oracle fusion tables based on customer database updateSummary: In our solution, Oracle fusion CX is not customer master , we have another data base which will be customer master. Like to know is there any option or tool to …
-
Can user receives an email when his SR is updated in Digital Customer Service?Summary: Is there a possibility that user receives an email about updating his Service Request by Agent in Digital Customer Service? Or he must sign in and see the updat…Amina Fajic 31 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle
-
HR Help Desk - Applicants and CandidatesSummary Will HR Help Desk be extended to include Applicants and Candidates as service requesters?Content Will Oracle Cloud HR Help Desk be extended to include Applicants…
-
How to create Work Orders for Service Request in BulkSummary: Customer is looking for when we supply a list of SRs and it will initiate a mass creation of WO's on all of the SR's. And also should allow them to bulk update …
-
How to migrate only Application Composer Custom Objects configurations from one env to anotherSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
Can we use PUT method instead of Patch for updating records in Fusion serviceSummary: Can we use PUT method instead of PATCH for updating records in Fusion service. Does oracle fusion service support PUT method to update service request object ? …