Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Fusion Service
Discussion List
-
Removal of tabs from live experience mobile (Demo App)Summary: Removal of tabs from live experience mobile (Demo App) Content (required): Can we remove tabs from live experience mobile (Demo App) like Basic Guidance, Person… -
Is there any live experience browser for the end user through which he can access using his laptop?Summary:Is there any live experience browser for the end user through which he can access using his laptop? Content (required): Can end user/ Technician use live experie…
-
Is there a way to determine what other fixed choice list field are using a specific lookup?Summary: Content (required): we know that lookup type is reusable, is there a way to determine what are the fields that use that lookup type? Example i have lookup up ty…
-
How to default B2B WO Title from Maintenance Program (Oracle Maintenance Coud)Summary: B2B Field Service WOs are getting generated through ESS Job 'Create Service Work Orders for Preventive Maintenance' and WO Title is coming by default from Maint…
-
We have a requirement to add custom fields in the User Creation Page.Summary: But when checked from Resource entity we were able to add the fields on the desktop pages of Creation Page layotu but the same is not exposed on UI. Any suggest…
-
How to make changes in engagement scenario that affect the LX Demo app?Summary: How to make changes in engagement scenario that affect the LX Demo app? Content (required): I Tried to make changes in the default engagement scenario like enab…
-
B2B KM External collection not opening from OFSC knowledge searchSummary: B2B KM External collection not opening from OFSC knowledge search Content (required): When user search B2B knowledge in OFSC , and open external collection link…
-
How to retrieve data from entitlement rules onto Service Request using GroovySummary: We have a requirement to retrieve data from entitlement rules onto Service Request using Groovy. Could you please suggest a way to achieve this. Content (requir…
-
Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?Summary: retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
-
Can B2B automatically Link recommended articles into linked articles instead of manual action in SRContent (required): BUSINESS NEED IS Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual acti…
-
To Fetch Entitlement Rules Data through RESTAPISummary: We are facing issue to fetch Entitlements Rules Data through RESTAPI from B2B Service, We have referred Get a subscription entitlement detail /crmRestApi/resour…
-
Set security context in the scriptSummary: We have a scenario where the record creation requires additional privileges and part of the script should be executed as privileged function. mainFunction_unpri… -
how to integrate knowledge management with oracle field serviceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
IS THERE ANY DOCUMENTS OR ARTICLES AVAILABLE FOR REDWOOD UI FOR B2B KM ?Summary: redwood ui for b2b km. Content (required): ALL INFORMATION REQUIRED ABOUT REDWOOD UI FOR B2B KM. Version (include the version you are using, if applicable): Cod…
-
Desktop notifications for B2B Service cloud usersSummary: We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users. Content (required): When a customer… -
How to get Primary Contact Party ID using Person Number in Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.07.0 Summary of the question: We need to get Primary Contact Party ID using person num…Robert Mutton-Support-Oracle 193 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
-
if there is a way to make the work order created automatically after starting the action planNeed the work order to be created automatically after starting the action plan. -
B2B KM article deep link frames are not working OFSC integrationSummary: B2B KM article deep link frames are not working OFSC integration Content (required): Our Client is looking for following requirement on relational DB with artic…
-
We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create…
-
CKeditor/RTeditor featuresSummary: CKeditor/RTeditor features Content (required): Any document to learn about Rich text editor in B2B service. Requirement: Let say article A is parent article and…
-
Table/Subject Area name which stores data for RoutinesSummary: Table name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information related to R… -
Offline article content feasiblity on no network areaSummary: Offline article content feasiblity on no network area Content (required): Is there product capablities for Offline article content feasiblity where there is no …
-
Requirement for getting an article directly on search with ID or code relational DB in B2B-KMSummary: Requirement for getting an article directly on search with ID or code relational DB in B2B-KM Content (required): DSA has it's own knowledge data base (relation…
-
External collection - Collection with authentication is not working.Summary: External collection - Collection with authentication is not working. Content (required): External collection: can we add enternal respository data to B2B knowle…
-
Notification /email notifications on knowledge articles.Summary: Notification /email notifications on knowledge articles. Content (required): Whether a feature to notify user on actions like create, update, publish of an arti…
-
Inteligent Facet in My Knowledge page - B2B KMSummary: Inteligent Facet in My Knowledge page - B2B KM Content (required): Like we have facet in left panel of OFSC knowledge search (with document type, Collection, pr…
-
Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we…
-
reading & assign an sr to specific queue through assignment rulesSummary: "reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automa…
-
Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
-
How to enter display start and end date of a published article in B2B KM?Summary: How to add display start and end date for published article in B2B KM? Content (required): Please assist us to add date and time to display a published article …