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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if… -
To see if different Inbound Email template can be used based on the Fields in B2B Service Request.Summary: To see if different Inbound Email Template can be used based on the fields (SR Type, Site) in a Service Request in Oracle B2B Service. Content (required): Versi…
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If the Attachments in Service request are getting cascaded to Tasks in OFSC?Summary: If the Attachments in Service request are getting cascaded to Tasks in OFSC? Content (required): Version (include the version you are using, if applicable): Cod…
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How to create new custom context in Live experience?Summary: Associates are able to see custom context of a caller where the details are picked up from the callers device. Similarly can we create a custom context which wi…
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How does file import in Localization works in Live Experience?Summary: Since LX has option to import file for localized languages, is there any way to deselect the default English file and import a custom localization file to check…
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How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…
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How to route the call to appropriate account/service request?Summary: How to route the call to appropriate account/service request in Live experience? Content (required): If the End user has an account in b2b and has raised SR and…
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Full text indexing jobs are in B2B KnowledgeSummary: Full text indexing jobs are in B2B Knowledge Content (required): We see Knowledge search and content batch job and can schedule it but don’t see any jobs for fu…
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Receive Email and Bell notification when customer responds via email in B2B ServiceSummary: Setup to receive Email and Bell notification when customer responds via email in B2B Service Content (required): Hoe to to receive Email and Bell notification w…
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How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue
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When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
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Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
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In Message subtab under Service Request object need to change the labels of Message typesSummary: Content (required): In Message subtab under Service Request object need to change the labels of Message types like Customer Entry, to be renamed as ‘Send messag…
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b. Can recommended articles be triggered for SR created by integration. (REST API)Summary: Retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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a.Can B2B automatically add recommended articles into linked articles instead of manual action in SRSummary: Automatically adding of recommended articles into Service Request. Content (required): BUSINESS NEED IS Is there any possibility of automatically linking of rec…
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How to reflect the product groups and products in knowledge authoring page level in oracle B2B?Summary: No reflection of product groups and products in authoring page under knowledge offering in oracle B2B. Content (required): The product groups and products which…
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regarding disabled object (CHILD LEVEL CATEGORY) IN B2BSummary: IN B2B Demo instance service offering->service request->manage service request categories. I able to Create top level categorie(KNOWLEDGE BUCKET) but not child …
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Is there a way to view chat transcript if it is not associated to a contact or SRSummary: Is there a way to view chat transcript if it is not associated to a contact or SR Content (required): We are seeing chats with no contact associated and Agent a…
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How to stop the cursor from moving to the top of the page when a notification pops upSummary: Content (required): It happens so that when the client is typing in the solution description box in the service request object and a notification pops up, the c…
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Can We create custom report in live experience admin console other than the standard reportSummary:Can We create custom report in live experience admin console other than the standard report? Content (required):Can We create custom report in live experience ad…
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Export option other than export to csv in live experience admin consoleSummary:Export option other than export to csv in live experience admin console Content (required): Can We export data of reports present in live experience report tab b…
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Removal of tabs from live experience mobile (Demo App)Summary: Removal of tabs from live experience mobile (Demo App) Content (required): Can we remove tabs from live experience mobile (Demo App) like Basic Guidance, Person…
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Is there any live experience browser for the end user through which he can access using his laptop?Summary:Is there any live experience browser for the end user through which he can access using his laptop? Content (required): Can end user/ Technician use live experie…
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Is there a way to determine what other fixed choice list field are using a specific lookup?Summary: Content (required): we know that lookup type is reusable, is there a way to determine what are the fields that use that lookup type? Example i have lookup up ty…
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How to default B2B WO Title from Maintenance Program (Oracle Maintenance Coud)Summary: B2B Field Service WOs are getting generated through ESS Job 'Create Service Work Orders for Preventive Maintenance' and WO Title is coming by default from Maint…
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We have a requirement to add custom fields in the User Creation Page.Summary: But when checked from Resource entity we were able to add the fields on the desktop pages of Creation Page layotu but the same is not exposed on UI. Any suggest…
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How to make changes in engagement scenario that affect the LX Demo app?Summary: How to make changes in engagement scenario that affect the LX Demo app? Content (required): I Tried to make changes in the default engagement scenario like enab…
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B2B KM External collection not opening from OFSC knowledge searchSummary: B2B KM External collection not opening from OFSC knowledge search Content (required): When user search B2B knowledge in OFSC , and open external collection link…
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How to retrieve data from entitlement rules onto Service Request using GroovySummary: We have a requirement to retrieve data from entitlement rules onto Service Request using Groovy. Could you please suggest a way to achieve this. Content (requir…