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Fusion Service
Discussion List
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How to modify the outbound email FROM address only for customer bound emails?Summary: How to modify the outbound email FROM address only for customer bound emails? Content (required): All the outbound emails from the system are sent with noreply@… -
Feasibility check of Service Category Name in Search barContent Hi Team, Customer Requirement - Suppose for an SR, third level category is selected and saved the SR. When opening the category field in the SR, is it possible t… -
21C Creating and Viewing New Service Request RelationshipsContent Does anyone have any info on this feature? It's just that it's automatically enable, but I'm not seeing anything in the service request and I can't find any conf… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, … -
How do I find the column name for a particular fieldSummary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C… -
Roles required to update the work order using WebServiceSummary Facing an issue when trying to update WorkOrder using CustomerWorkOrderServiceContent Hi, We are trying to update the workorder using the WorkOrderService WSDL a…
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Capture Service Contract in SR levelContent Hi, CSR need to capture the Service Contract detail from the Customer in SR level. Since Service Contract in ERP module, we cant use DCL. How we can show the lis… -
Is Role Delegation in B2B? If an Agent does on leave, how can the SRs assigned to me him be -reassigSummary If an Agent does on leave, how can the SRs assigned to me him be -reassigned to another Agent?Version 21B
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How can I capture Category from an inbound email?Summary: I would like to be able to capture the category in the inblound email so that the request would automatically be assigned to the a queue and resource. Content (…
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Parts search screen is not showing substitite item details.Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required… -
Depot Repair: Service Request "Status" update.Summary: How can we update Service Request "Status" based on action performed in other fusion functional areas eg: 1) RMA Receipt status updated after receiving incoming…
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Not able to create OFSC Work order in B2B Service cloudContent Hi All, I am trying to create OFSC work order under a service request in B2B Service cloud but we are getting the below error as popup alert. "ADF_FACES-60097:Fo… -
Approach to handle Disciplinary and Grievance cases in Help DeskSummary Approach to handle Disciplinary and Grievance cases in Help DeskContent can any expert suggest how to accommodate the Disciplinary and Grievance process in Help … -
Modify Standard Field Length in UIContent Hi, Problem Description field in SR object holds 1000 Character. Is there a way to allow only 240 chars in UI level? Thanks, Mohan
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Innovate Oracle Service with an Oracle Bot–Join our Webcast September 15th and learn how ConversatiSummary Oracle Digital Assistant for Oracle ServiceContent Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is a worldwide leader in the manufacturing of … -
B2B Service Chat Inlay and Custom FieldsContent Is it possible to add a service request custom field or product/category to the B2B chat inlays. It looks like we can only have first name, last name, email and …
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Create Service Request from ChatSummary Interaction & SR CreationContent Business Flow: Customer initiates Chat -> Agent accepts Chat -> Chat Wrap-up -> Interaction Creation on Contact Record -> New Se…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …
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Not able to add an OSP repair item in Parts Detail. Item not found in lovSummary Not able to add an OSP repair item in Parts Detail. Item not found in lovContent Hi Team, We are testing OSP repair process (Depot Repair), we have created an OS…
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Interactive parts sourcing screen is not showing the parts availability search result in parts detaiSummary Interactive parts sourcing screen is not showing the parts availability search result.Content Hi Team, We are not able to see the search result in Interactive pa…
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Interaction History not being populated in SR ObjectSummary I have gone through the documentations and I don't know what I'm missing. Interaction history is not being populated and I have tried through chat and email.Cont…
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Address has not populatedContent Hi , In Engagement Cloud, while creating Service Request : 1.Contact has mapped against Account 2.Based on the contact Address has not populated dynamically. I w…
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business rule, set custom fieldSummary options for a yes/no custom fieldContent when i use a (contact) custom field in business rules and i want to assign a value. if using a yes/no custom field the l…
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Newly Created B2B Custom Field is not showing up in OIC mappingSummary Newly Created B2B Custom Field is not showing up in OIC mappingContent Hi, I have created a new field in B2B service cloud. But that field is not showing up on I…
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Service Request - Part DetailsSummary The item list in the "Add Part" page is emptyContent Hi All, I am trying to add part number to the service request but the list is empty. i did the required setu… -
Order Orchestration in B2B ServiceContent Hi, We have a requirement where we need to do order orchestration in B2B Service. Is there a way to do that? I was able to find Quotes and Orders under Sales ord…
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Creating Service Request for handle Multiple Tasks.Summary Creating Service Request for handle Multiple Tasks.Content Hello, Our client has a requirement detailed below: Business Scenario: They handle multiple tasks that…
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Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …