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Inbound Email - Service Request — Cloud Customer Connect
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Inbound Email - Service Request

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Hi,

When we send inbound email, system creates Service Request, sends acknowledge email to primary contact.

When primary contact replies to the email, it is not getting captured in the system (message tab), though SR reference number is there in the email.

Please let us know if any setting is missing from my side.

Thanks,

Ravi S

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