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Fusion Service
Discussion List
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Access in Custom RoleSummary: We have a custom role created when we tested the access it was limited to the employee's record only. Then after the 23c update we ran the process Retrieve the … -
Looking for documentation around using the part details functionality in work ordersSummary: The part details tab under work order seems to be part of Order management which we are not going to implement for NCR. Is it possible to access it programmatic… -
SetAttribute in Groovy script after calling a REST Api not changing status?Hello, We have a script of calling third party web service and after that script we want to update the status of the Service Request, but it's not working with setAttrib…
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Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
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Comments History for Approval RulesHi Oracle Expert, Could please advise if there is a way to download the log file for Comments history after updating the approval rules? Thanks.
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Ability to stop Customer Service Representative from seeing Pricing details in Asset Overview PageHi team, In the Asset overview page, is there anyway the service representative can be made to not see the pricing details in the Last Sales Order Tab, Subscription tab …
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Repetitive past conversations of an email chain need to be removed.Summary: Hi Team, We have an issue where when a new response is sent from an SR, the mail chain that is being created is having repeating past conversations. Our client … -
OEC: Date field in Advanced Filter shows in UTC and result data shows in User TZ EST in Landing PageDate attribute 'Debrief Completion Date/Time' in Advanced Filter applies in UTC and the resultant data shows in User preferred time zone (EST) in 'Work Order' landing pa…
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Setting up SR visibility through System Access GroupSummary: Multiple conditions in Object Rule in System Access Group are not showing the result as per expectation. Content (please ensure you mask any confidential inform…
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what privilege is required for below requirementswhat privilege is required for below requirements
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How to sync Service Part Detail DFF to Sales Order in OM?Summary: We have a requirement to create DFF to capture PO Number at Part Detail level and sync that value to a standard field PO Number in SO header. Can someone direct… -
Query to find child SRSummary: Child SR is added into the Parent SR via Relationships tab as shown in below snapshot. How can we get the child SRs through query? The table SVC_SR_REFERENCES s…
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Applicability of SFTP Directory functionality in fusionSummary: We are looking forward to availability of a functionality. For the payments made, Payment Status Report (PSR) from banker should be forwarded to an inbox direct…
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Does anyone know how to modify the values for the profile SVC_ATTACHMENT_UI?Summary: How do we modify the value of the profile SVC_ATTACHMENT_UI? Content (please ensure you mask any confidential information): Our client wants to change the displ…
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CyberSource payment gateway in b2b service request redwoodSummary: Hello, We have a requirement to integrate a 3rd party payment gateway for pre-authorizing credit cards and processing payments on our B2B service. The chosen pa… -
How to Bypass the SSO Login for External customers to login in Bill Management Portal.How to Bypass the SSO Login for External customers to login in Bill Management Portal. Please go through the Doc : How to Bypass Federation SSO For Supplier Portal ( Doc…
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Restrict to admin access on target test system pre P2T refreshSummary: Any way to lock down the target system pre P2T so that post P2T only admins can login to complete post P2T steps. This is to ensure users dont login into a test…
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How to limit Service Request accessSummary: How to limit a resource to only view/edit Service Requests that they created or are Assigned To. Current visibility with native Customer Service Rep or Sales Re…
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ASN/ASBN Creation Notification to PO ApproverCould you please let me know, how to setup a Notification to be sent for the PO Approvers when an ASN/ASBN is created. Currently only Buyer receives the Notification, Cu…
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NGS - How to autopopulate fields from rest call?Summary: We are creating debrief from workorder object. when we click create debrief from work order it is defaulting some fields from work order. for defaulting fields …
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Audit report to review the history of the contact (even deleted contacts)We have noticed that a couple of customers are missing the contact that was created under the Communication tab from both account and site level in Production instance. …
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Unapplication web sevice for Standard Credit Memo against a AR InvoiceSummary: We are facing issue while performing unapplication of a standard credit Transaction using 'CreditMemoService?WSDL' service. Error:- You can't unapply a standard…
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Unable to Find File Import and Export Task in Navigator ScreenHi, After cloning "File Import and Export" filed is not visible under the tools , i have found one the document "Doc ID 2483551.1". is it mandatory to do those setups af…
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P2T for an Specific dateIf we need to perform an anlysis for a specific date, is it possible to request a P2T and the transfered data as of the specific date that we need?
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HRHD - Ability to automatically change the Status from In Progress to Waiting and vice versa.Summary: Is this automation possible in HR Hep Desk? (i) Ability to automatically change the status from 'In Progress' to 'Waiting' when Agent messages via Oracle applic…
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We want to create custom role for Manage Terms and Conditions Task comes under Setup and MaintenanceHi Team, We want to create custom role for "Manage Terms and Conditions" Task comes under Setup and Maintenance. Kindly help us to create custom role. Regards
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How to get the related SRs(using OOTB relationship tab) in groovy?Created a Relationship of type "Related To" from a Service Request to another Service Request from the subtab Relationship in Service Request object. We are able to find…
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Schedule Custom Groovy Object Functions process completed successfully but no effect on setAttributeSummary: Schedule Custom Groovy Object Functions" Is Not Working, Process Completes Successfully But See No Effect Of It For setAttribute() Function Inside It Content (p…
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We are trying to implement Digital Assistant for expenses. We want to integrate with Twilio for textWe are trying to implement Digital Assistant for expenses. We want to integrate with Twilio for texting. Have anyone done this implementation. If so let me know how it w…
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Bill to and return from customers are different in Part Detail screen for creating RMASummary: We are having requirement where return and bill to customers are different in Part Detail screen when we create line items for RMA. But when RMA gets created at…