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Redwood - starts an outgoing call from a CTI widget

edited Nov 27, 2024 4:59PM in Fusion Service 8 comments

Summary:

In which way is it possible to start an outgoing call (manually writing a number) from a CTI widget configured to work on Oracle Redwood Service Center?
On the examples and documentation provided the click to call through onOutgoingEvent handler is described only.

In which way I have to invoke the newCommEvent?

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