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Fusion Service
Discussion List
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Article search inaccurateSummary: When searching for an article in the Knowledge Base if we type one word contained in that article (e.g. Leave) there's no result whereas if we type two words (e… -
How to integrate third party chat with oracle sales and serviceSummary: When a chat is received in third party chat application we ideally want to Open contact upon contact verification, like OOB live chat work.Also looking for chat… -
'Edit Schedule' option for schedule processes unavailableSummary: We needed to get a list of the scheduled processes that are currently running automatically and cancel some of Content (please ensure you mask any confidential …
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Export standard coverage / Entitlement RulesHi everyone, We needed to export all the data from standard coverages / entitlement rules as we need to validate if all the categories are listed. We tried using "Export…
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Data Migration related to B2B Work OrdersSummary: Do we have any templates or any artefacts to understand how data related to Work Orders be migrated into B2B Service? Content (required): Hello, We have a requi…
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Replace Secure 32 with an Oracle solutionCurrently there is the Secure 32 system for printing checks, there is a problem that it is being discontinued, for this is there an Oracle solution to cover the function…
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how can we change default area-telephone code when creating new contacts?We have a requirement from the client that when creating new contact we need to have Bosnian +387 as default for creation, Can you please help us with this? Kind Regards
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How to add information on the window associated to the Primary Contact field (when creating SR)Summary: Hello. We have a business requirement to add one more field information to be visible in the preview window of Primary Contact associated to an Account, when cr…
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In Webservices, how can we integrate with external webservice by passing a dynamic tokenSummary: We have a requirement to send the Opportunity status to an external webservice, but by using a dynamic token which is to be generated from a url everytime. how … -
Copying Attachment from OEC to SiebelSummary: Currently we have a Button created on Service Request Header. On click on the button, we are sending/copying SR header data from OEC to Siebel. We are using the…
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If a User schedules a process in Paas, can I see it with another User in Saas?I have a requirement that an administrator user schedules a process in Paas, but other Users need to see it in Saas, is it possible? which role or privilege Do I need?
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What's the Deep Link for the Generic Work Orders?Summary: Hi, Pretty much what the title says. I am looking for the deep link to open an existing work order. I wasn't able to find anything for it under Tools --> Deep L… -
Work Order TypeHi, I have a requirement to default work order type, Please let me know how to retrieve WoTypeId field for work order type ? Thanks, Ravi S
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Disable Service Request CategorySummary: Hi Team, Upon disabling a service request category , leaves the historical SRs with that category to have just the ID in category field instead of category name…
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Is it possible to show the Installed Base Asset Lot Number on the Service RequestSummary: We are using both lot and serial controlled products in service. We have the Installed Base Asset Serial Number field on the service request, but we don't seem … -
Auto Populate Account from selected Contact on an SR (Redwood)In the classic UI, if a user removes the Account/Contact on an SR and then updates the Contact the Account automatically populates based on the selected contact. Does an…
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Service Request Category Setup and Maint Redwood pagesIn CX Service 23D the Manage Service Request Categories setup task is a Redwood page. We added 2 custom attributes to the Category object in App Composer and published t… -
Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Maintain Meta Model and IndexSummary: Hi, We have a Maintain Meta Model and Index process in error in scheduled processes. This was scheduled by someone who is now a leaver, so may be the reason for…
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How to implement CTI integration module for FusionService with GenesysCloud?**This post was created as part of a How to Service Request (SR) Release: 11.13.23.07.0 Summary of the question: Customer wants to know How to implement CTI integration …Bodhisattwa Mukherjee-Oracle 31 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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for performing netting process in intercompany transactions what roles are requiredfor performing netting process in intercompany transactions what roles are required
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Access in Custom RoleSummary: We have a custom role created when we tested the access it was limited to the employee's record only. Then after the 23c update we ran the process Retrieve the …
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Looking for documentation around using the part details functionality in work ordersSummary: The part details tab under work order seems to be part of Order management which we are not going to implement for NCR. Is it possible to access it programmatic… -
SetAttribute in Groovy script after calling a REST Api not changing status?Hello, We have a script of calling third party web service and after that script we want to update the status of the Service Request, but it's not working with setAttrib…
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Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
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Comments History for Approval RulesHi Oracle Expert, Could please advise if there is a way to download the log file for Comments history after updating the approval rules? Thanks.
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How to Create a Custom Table with an Actions Column in Oracle Fusion Service UI Extension AppProblem Statement A system implementor is facing a challenge in creating a custom table with an action column in Oracle Fusion Service UI extension app. The action colum… -
Ability to stop Customer Service Representative from seeing Pricing details in Asset Overview PageHi team, In the Asset overview page, is there anyway the service representative can be made to not see the pricing details in the Last Sales Order Tab, Subscription tab …
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Repetitive past conversations of an email chain need to be removed.Summary: Hi Team, We have an issue where when a new response is sent from an SR, the mail chain that is being created is having repeating past conversations. Our client … -
OEC: Date field in Advanced Filter shows in UTC and result data shows in User TZ EST in Landing PageDate attribute 'Debrief Completion Date/Time' in Advanced Filter applies in UTC and the resultant data shows in User preferred time zone (EST) in 'Work Order' landing pa…