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Fusion Service
Discussion List
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Can we control the visibility of Install Base Assets based on Logged-In User's Country or BUSummary: Need to control the visibility of Assets in the Install Base Assets under Fusion Service Functional Area Content (please ensure you mask any confidential inform… -
how to eliminate the field to get capture from business event in OIC.how to eliminate the field to get capture from business event in OIC
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All Subscription Coverages of Install Base AssetSummary: All Subscription Coverages of Install Base Asset Content (please ensure you mask any confidential information): In Install Base asset page, there is a sub-secti…
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New on-demand webinar series: Automate service deliveryWatch these on-demand webinars to learn how AI and other powerful capabilities within Oracle Service elevate and automate service delivery at scale.Elise Hymes - Oracle CX-Oracle 11 views 1 comment 1 point Most recent by mai fukumura-support-Oracle -
Multi Factor AuthenticationHi, is it possible to enable to multi-factor authentication only for 1 company /business unit or for single user? How is it possible to enable this? thank you regards
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Unable to update custom fields through FBDIHi team, We had created custom fields in a new subtab in the Installed Base Asset UI. These custom fields are not updateable through FBDI process however we want to buil…
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Attachment not available when status is closedSummary: Users need to be able to access the attachments even when the SR status is Closed. Why is it disappearing? Content (please ensure you mask any confidential info…
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Approval Mechanism for service request before Maintenance Work OrderWe want to configure Approval mechanism for Service request so that before creating maintenance work order from service request there should be a approval, is that possi… -
Restrict accident work order execution without insurance approvalWe want to create workflow in Fusion service that when work order is created with type of accident and have amount exceeds the pre approved insurance limit , the work or…
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Execute Warranty Work order if under Pre-approved supplier limitWe want to execute the warranty work order if warranty estimates within the pre-approved supplier limit.
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UCM utility for IntegrationsSummary: License requirements for using UCM utility for developing Integrations with Oracle Cloud UCM Content (please ensure you mask any confidential information): We h…
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Accidental Post -- Please DisregardI posted this somehow by accident. Can someone from Oracle please delete? -
cancelledSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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is it possible to change the domain URL in Fusion For OICSummary: we were trying to call the Oracle Process Cloud service my tasks page in the Dev 9 fusion through sandbox when we are invoking that URL by default its invoking …
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Only Effective Manager can raise SR for ResourceSummary: Prevent a previously mapped manager to raise a service request for a resource In SR, a Payee DCL is getting records from a Custom Object. The Payee custom objec…
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Deleting a reply message in a ThreadSummary: Business Users have presented a use case where they will occasionally will need to delete reply to response messages. Content: I have noted the new SVC_EDIT_SR_… -
View Coverage details on service to determine entitlementWe want to view coverage details on the service request to determine the entitlement available for the customer asset, the information will bring be synced from the cove…
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UCM - File expirySummary: What method does Oracle give cloud customers to view disk space utilization for UCM? Specifically for files which have exceeded 90 days, but have not been fully…
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Is there a document available to provide details about the Authoring Classic in Knowledge?Summary: I would like to know if there is any document available explaining the features of Authoring Classic and Authoring under Knowledge. Content (please ensure you m…
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Incorporate Back job within specific range of usage to be charged on technician not customerWe have a specific business requirement in Oracle Fusion related to a process we refer to as "Back Job." This process is designed to address scenarios where a customer c…
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How to update fnd_documents using REST API or Webservice?We have a requirement to update the description field of table fnd_documents_tl to null . Is there any API or SOAP service to update the same ?
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Dealing with the Common JSON Error in Help Desk LayoutsHi there, In the process of working with Help Desk layouts, you may encounter a common issue when duplicating an existing layout - an unexpected JSON error. This issue o… -
What are the differences between Redwood UI for B2B KM and Classic UI for B2B KM?Summary: Need to know in order to unferstand in a better way. Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …
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How to get a unique channel code for creating an email channel for case management?We have an email channel for HRHD in place and thought of using the same channel code for another e-mail channel for Case management. But it seems the account name and c…
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Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…
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Pricing Strategy when End Customer and Bill to customer are different in Part DetailSummary: Hi All, When we have different end and bill to customers in Part Detail. Which customer pricing strategy gets triggered for that particular item? Content (pleas… -
while opening work order next Generation got error Error: User has no access to viewwhile opening work order next Generation got error Error: User has no access to view any of the requested Entity
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How to enable Service Request option in Fusion ServiceI want to Enable The Service Request Option in Fusion Service, Like in this picture
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How can HR add employees' training records in oracle fusion HCM?As an HR specialist how can we add training records of the employees, as I explore the learning section from my client groups and I'm unable to find any options to recor… -
How to increase Characters limit of Problem description field in Service request.Summary our requirement is to increase the characters limit (more than 1000 characters) for Problem description field in service request object. Content (please ensure y…