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How to hide Severity field in ODA output template - Help Desk skill

edited Aug 26, 2024 1:21PM in Fusion Service

Summary:

We are implementing Helpdesk and Digital Assistant for HCM and we need to hide 'Severity' field on the ODA output template for the "Create Request" intend so the employee doesn't see it. 'Severity' is a seeded field. Can someone please tell me how to hide it? Thanks

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Version (include the version you are using, if applicable):

24A


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