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How to integrate third party chat with oracle sales and service

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Summary:

When a chat is received in third party chat application we ideally want to Open contact upon contact verification, like OOB live chat work.Also looking for chat wrap up as well.

Content (required):

How below integration can be achieved ? Should we use media toolbar of CTI or is there any other way?

-Integration to open contact verification screenpop when chat is initiated in third party application

-Integration to wrap up screen popup in fusion on closure of chat in third party chat.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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