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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Changes made by Page Composer not displaying when viewing via "mobile" devicesContent Hi all, we have inserted a text on the home page via Page Composer. (please see yellow marked on the attached screenshot) When logging in via PC, the text is dis… -
FAQ notification and approval to usersContent Hi Team, When a new FAQ is created, can we able to send notifications to all business user? I have seen a profile option "CSO_NOTIFICATIONS_PUBLISH" which will s… -
OFSC Activity update integration not triggered in OIC Oracle integration Cloud.Summary OFSC Activity update integration not triggered in OIC. The integration WSDL is not getting generated after activation of integration.Content Hi Experts, We are e… -
Set Up Service Request Visibility for the users business unit onlySummary we want to do the set up of the SR based on the user Business unitContent we want to do the set up of the SR based on the user Business unit, at the moment oracl… -
Reminder email for SR activitySummary Reminder email for SR activityContent Has someone setup reminder on SR activity like we do on SLA milestone? I have similar requirement to send email notificatio… -
SR should not be resolved unless Action Plan is completed successfullySummary SR should not be resolved unless Action Plan is completed successfullyContent Hi, I have a requirement - If a Service Request is having action plan, It should no…
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Service Request Assignment process doesn't triggerSummary Service Request Assignment process doesn't triggerContent Hi Experts, We wrote before-insert trigger on SR object to set the status of Service Request to "Pendin…
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How to display values in DCL field based on Account and PrimarycontactIdContent Hi Team, I want to put filter in DCL field and the values should change dynamically based on Account and PrimarycontactId.But it is not working properly and belo…
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Adding Action Plan to a Service Request based on the CategorySummary Adding Action Plan to a Service Request based on the CategoryContent Hi, Is there a way to add Action Plan to SR based on the Category? Currently we have to do i…
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Notification to Resources added to SR TeamSummary We are seeking to send bell notifications through Trigger to newly added Resources to SRContent We are trying to enable a trigger to notify agents (resources) wh… -
file_get_contents not working in CPMContent I have created a opportunity_update CPM, on that based on some condition I'm calling the controller function on CP using the below method $parms = "/opp_id/".$ob… -
Time zone is late 1 hour that the expected timeSummary Time zone is late 1 hour that the expected time, SR reported date is late 1 hour and the time zone is not reflected on the SRContent we created new calendar with… -
Adding Knowledge LocalesContent Is it possible to add new knowledge locales? We are going live in the Philippines and we don't have that as an option. Version 20C -
Service Request Deeplink in Outbound email to open the SR in DCS portalSummary Service Request Deeplink in Outbound email to open the SR in DCS portalContent Hi, I am looking for Deeplink in outbound email to open Service Requests in DCS po…
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Inline Images New Feature in 20CContent Does anyone know what exactly the inline images feature with 20C is supposed to do? It says that they will show up in the order that they were sent, but then als…
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Responsys and Facebook Lead Ads integration (Integration Doubts).Summary This topic goal is to help and get help with the integration between Responsys and Facebook Lead Ads.Content We are trying to integrate Responsys and Facebook Le…
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PUDS configured correctly?Summary How do I know if PUDS has been configured correctlyContent I've gone through the PUDS configuration several times. I approved a self-service user today and recei… -
Approval of Service Request in B2B ServiceSummary Approval of Service Request in B2B ServiceContent Hi there, As I understand Service Request approval functionality is not available in B2B Service. Though manual…
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SR and HR HelpDesk on the same PODSummary Any customers?Content Quick question - Do we have any customers which run Service Request (for customer) and HR HelpDesk (for employee) on the same POD? Thanks, … -
Non-serialized items received into inventory does not create enterprise assets in Installed BaseSummary Non-serialized items received into inventory does not create enterprise assets in Installed BaseContent The application auto-creates installed Base instances for…
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Can notifications be sent even when omnichannel is disabled in HR Helpdesk?Summary Can we send a notification(that a new SR is assigned to you) to an agent to whom we have manually assigned the SR? In this case, we have not enabled the omnichan… -
Bell notifications is not triggered automaticallySummary Bell notifications is not triggered automatically when a new SR gets assigned to an agentContent Hi Team, When an SR is assigned to the available agent in the OE…
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Read-Only field for all users except system userSummary How do I make a a field read-only for all users except the system user.Content I have a Groovy script writing data the PartyNumber field to the AccountKey_c fiel…
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Ability to Change Default Searches for All Users - HR Help DeskContent Hi all, Is there a way add default searches for all users? I'm able to create my own searches, but I would like to push out searches to all users in HR Help Desk…
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session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
How to invoke url through groovy scriptContent Hi All, Can anyone aware of how to invoke a url directly into the groovy script? I have tried using the below post but it is throwing exception that "calling the…
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Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
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Sales – CX B2B Service 20C-D Updates, 21 July 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – CX B2B Service 20C-D Updates session to have them answered during the live event. Post your questions by posting a new comm… -
How to have a action link to SR open as a new tab within SR viewContent I have a requirement to have action link open as a new tab within the SR view in Engagement Cloud (not as a new tab on the browser). Please suggest the deep link… -
Help with email filteringSummary Have other HR Help Desk users found an effective way to filter out all auto response emails?Content Hi B2B community, I am not sure where exactly to post this qu…