Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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CKeditor/RTeditor featuresSummary: CKeditor/RTeditor features Content (required): Any document to learn about Rich text editor in B2B service. Requirement: Let say article A is parent article and… -
Table/Subject Area name which stores data for RoutinesSummary: Table name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information related to R… -
Offline article content feasiblity on no network areaSummary: Offline article content feasiblity on no network area Content (required): Is there product capablities for Offline article content feasiblity where there is no …
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Requirement for getting an article directly on search with ID or code relational DB in B2B-KMSummary: Requirement for getting an article directly on search with ID or code relational DB in B2B-KM Content (required): DSA has it's own knowledge data base (relation…
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Notification /email notifications on knowledge articles.Summary: Notification /email notifications on knowledge articles. Content (required): Whether a feature to notify user on actions like create, update, publish of an arti…
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Inteligent Facet in My Knowledge page - B2B KMSummary: Inteligent Facet in My Knowledge page - B2B KM Content (required): Like we have facet in left panel of OFSC knowledge search (with document type, Collection, pr…
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Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we…
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reading & assign an sr to specific queue through assignment rulesSummary: "reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automa…
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Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
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How to enter display start and end date of a published article in B2B KM?Summary: How to add display start and end date for published article in B2B KM? Content (required): Please assist us to add date and time to display a published article …
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Whether an external tool/engine can work/run for generating recommended article in Service request?Summary: Whether an external tool/engine can work/run for generating recommended article in Service request? Content (required): Whether an external tool/engine can work…
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Need the ability to assign/tag a knowledge article with one or more keywords.Summary: Need the ability to assign/tag a knowledge article with one or more keywords. Content (required): Is there any option to tag a knolwdge article to one or more k…
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Does product allow follow/subscribe capabilities of articles for user and get notificationsSummary: Does product allow follow/subscribe capabilities of articles for user and get notifications Content (required): Does product allow follow capabilities of articl…
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Priority set to attributes in article for searchSummary: Priority set to attributes in article for search Content (required): If specific priority can be set to obtain search results for e.g. Title should be higher pr…
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How the knowledge search works?Summary: How the knowledge search works? Content (required): Whether knowledge search indexing happens on all the attributes in article? Knowledge Search with Product , …
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groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
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Whether a video file is defined as Document Type in OFSC - Oracle knowledge.Summary: Whether a video file is defined as Document Type in OFSC - Oracle knowledge. Content (required): We have integrated B2B KM in OFSC to show Oracle Knowledge sear…
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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Groovy script to move or copy attachments from one Servce Request object to another objectSummary Groovy script to move or copy attachments from one object to anotherContent We have a requirement to copy/move the SR attachment to Accounts when the SR has been…
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How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap…
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Is it possible to open a custom tab in Account object when a contact calls in CTI?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to open a custom tab in Account object when a conta… -
Conditional sections in B2B Knowledge ManagementSummary: Business has a requirement on restricting visibility to a section of content in B2B knowledge articles based on user group. Content (required): Business has a r…
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How to get a recommended article to show when a new service request in a specific category?Summary: Inside a service request, when the category is selected as "Accommodation" we are linking an knowledge article called "Job Aid" & we have saved the service requ…
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Refresh Service Work Orther page with GroovySummary: Hello. I had create a Groovy script in Service Work Order to complete most fields of the page introducing only the Asset Number. The code in working ok, but whe… -
Logic of Recommended articles in Service request of B2B service cloudSummary: Logic of Recommended articles in Service request of B2B service cloud Content (required): What is the current logic (fields used) to generate recommend articles…
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How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
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From where the default calendar showingThe profile value is empty from where can getting the calendar -
Service Default calendar is not showingProfile value is empty?
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Custom attribute not showing inside the class matrixAfter adding the below attribute inside manage service mapping Try to select it from the matrix class its not existing in the compare to Attribute list I followed the al…
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One email coming into 2 different mailboxesSummary: We had a recent scenario where an email came into 2 different service mailboxes. One was listed in the To and one in the CC. Only 1 incident was created and bas…