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Disable Service Request Category

Received Response
edited Nov 1, 2023 8:10AM in Fusion Service 3 comments


Hi Team,

Upon disabling a service request category , leaves the historical SRs with that category to have just the ID in category field instead of category name .



  1. SR0001 has category 'Query'
  2. Disable category 'Query' via Manage Service Request Categories tasks
  3. SR0001 has category '300000xxx'

Expected behaviour :

SR0001 should have category 'Query'


Content (please ensure you mask any confidential information):

As I User , I should be able to view historical SRs with proper category name instead of ID even if its disabled at later point of time.

Version (include the version you are using, if applicable):

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