You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Status of Service request changes to In Progress when First response is sent by Customer Service Rep

Received Response
14
Views
5
Comments
edited Mar 10, 2021 7:11AM in B2B Service 5 comments

Content

Hi,

Is there any seeded configuration/functionality that changes the status of a service request from New to In Progress when Agent/Customer Service rep sends response?

Regards,

Jitendra

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!