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Is there a way to view chat transcript if it is not associated to a contact or SR

in Fusion Service 2 comments

Summary:

Is there a way to view chat transcript if it is not associated to a contact or SR

Content (required):

We are seeing chats with no contact associated and Agent associated in OTBI reports.

We are assuming Agent would have skipped the contact verification screen, is there a way we can view the chat transcripts when it is not associated to a contact or SR?

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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