Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Is there a way to view chat transcript if it is not associated to a contact or SR — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is there a way to view chat transcript if it is not associated to a contact or SR

Accepted answer
11
Views
2
Comments

Summary:

Is there a way to view chat transcript if it is not associated to a contact or SR

Content (required):

We are seeing chats with no contact associated and Agent associated in OTBI reports.

We are assuming Agent would have skipped the contact verification screen, is there a way we can view the chat transcripts when it is not associated to a contact or SR?

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!