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Is there a way to view chat transcript if it is not associated to a contact or SR

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Summary:

Is there a way to view chat transcript if it is not associated to a contact or SR

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We are seeing chats with no contact associated and Agent associated in OTBI reports.

We are assuming Agent would have skipped the contact verification screen, is there a way we can view the chat transcripts when it is not associated to a contact or SR?

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