Is there a way to view chat transcript if it is not associated to a contact or SR
Summary:
Is there a way to view chat transcript if it is not associated to a contact or SR
Content (required):
We are seeing chats with no contact associated and Agent associated in OTBI reports.
We are assuming Agent would have skipped the contact verification screen, is there a way we can view the chat transcripts when it is not associated to a contact or SR?
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