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Can B2B automatically Link recommended articles into linked articles instead of manual action in SR — Cloud Customer Connect
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Can B2B automatically Link recommended articles into linked articles instead of manual action in SR

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edited Nov 16, 2022 6:47AM in Fusion Service

Content (required):

BUSINESS NEED IS

Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual action like going into the knowledge panel in SR page and selecting the recommended article and adding the article as link or text

Version (include the version you are using, if applicable):

22C

Code Snippet (add any code snippets that support your topic, if applicable):

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