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Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api? — Cloud Customer Connect
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Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?

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edited Nov 16, 2022 5:46AM in Fusion Service

Summary:

retrieve the recommended articles from service request knowledge panel using the rest api.

Content (required):

we want to trigger recommended articles associated to a service request to OFSC application using REST API services. Business needs a systematic feature to link recommended articles automatically to SR and this articles should be to triggered to OFSC along with other SR details.Is it possible to Retrieve the recommended articles from the service request knowledge panel using B2B Rest Api Services.

Version (include the version you are using, if applicable):

22C

Code Snippet (add any code snippets that support your topic, if applicable):

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