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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Service – Ready for Knowledge?, 9 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Ready for Knowledge? session to have them answered during the live event. Post your questions by posting a new comment to… -
Different queues for each inbound emailSummary Different queues for each inbound emailContent Hi All, Is it possible to configure a different queue /help desk like HelpDesk 1, Helpdesk 2 etc. for different em… -
Service – Is Knowledge Just a Knowledge Base?, 23 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Is Knowledge Just a Knowledge Base? session to have them answered during the live event. Post your questions by posting a…
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Service request Migration from one instance to anotherSummary Service request Migration from one instance to anotherContent Our customer has a unique requirement: Customer is using soft launch environment to create real tim… -
Inbound email to create SR in B2B Service is getting rejected if attachment size >10 MBContent Hi Experts, I have configured profile options (SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE=20 MB and ORA_SVC_SR_EMAIL_ATT_SIZE= 20 MB) but still inbound email is getting r…
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Send attachments along with workflow notificationsSummary Attachments need to be sent with BPM workflow notifications when service request is updatedContent Hi All, I have created an object workflow for service request …
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Guidebook for writing email filters in Engagement CloudContent Hi , I am writing Email Filter rules to reject emails with certain pattern so that such emails could not be converted into a Service Request. Is there any guideb…
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setup of SEC_VALID_INTEG_HOSTS configuration for external integration with IP range limitationSummary setup of SEC_VALID_INTEG_HOSTS configuration for external integration with IP range limitationContent On our current setup we have 6 interface against configurat…
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Service – B2B Service 21A Release Overview, 16 March 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the Service – B2B Service 21A Release Overview session to have them answered during the live event. Post your questions by posting a ne…
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Create Lead / Opportunity from SRContent Hi, We need a option to convert an SR into Lead / Opportunity. Is there any standard feature available now to achieve this? Use Case: Service Representative may … -
Restricting SR categories while creating SR in B2B ServiceSummary Restricting SR categories while creating SR in B2B ServiceContent Hi, I have a requirement to show different set of categories to different set of users within a…
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Import Management doesn't support using file from Webcenter Content ServerSummary Import Management doesn't support using file from Webcenter Content ServerContent We have a requirement to schedule auto import for contact object based on the f…
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File Import and Export in 20D and onwardsSummary File Import and Export in 20D and onwardsContent As I see 20D onward File Import and Export will be discontinued, does it mean that we can't use it at all? or we…
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How to send Email remainders to users for status change within SLASummary Send remainders using SLAContent Hi All, We have an requirement to send remainder notifications to users for specific users based sla defined, is it possible? Re…
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New Webinar - "The Secret to Unlocking Service Excellence: Data"Summary Join us to discuss the vital role data plays in creating great service experiences, how to overcome challenges and leverage new approaches.Content The Secret to … -
Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsSummary Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsContent Hi All, From the API documentation, I can see JWT access token authentication is p…
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Business Unit of a Service Request created by emailSummary Business Unit of a Service Request created by emailContent Hi Experts, It is to discuss with you regarding the Business Unit of a Service Request when it is crea…
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need to know why this groovy is not working on activitySummary need to know why this groovy is not working on activityContent the below groovy is giving me the below warning please need your assistance as the requirement is …
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java.lang.NullPointerException error while importing data into a custom objectSummary java.lang.NullPointerException error while importing data into a custom objectContent Hi Experts, I am importing data in custom object created in B2B Service. Th…
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Service – B2C Service 21A Release Overview, 23 February 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – B2C Service 21A Release Overview session to have them answered during the live event. Post your questions by posting a ne…
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Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand, 9 February 20Content Submit your questions for the Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand session to have them answered during the live…
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Availability of Oracle Digital Assistant (ODA) for Fusion Engagement CloudSummary Availability of Oracle Digital Assistant (ODA) for Fusion Engagemenct CloudContent Hi Experts, Needs your input on Availability of Oracle Digital Assistant (ODA)…
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How to import knowledge articles into Engagement Cloud?Content Hi Experts, Is there a way to load knowledge articles in Engagement Cloud? I don't see any object in Import Management that support import of Knowledge Articles?…
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Is there a deeplink to access knowledge articles under Knowlege > AuthoringSummary Is there a deeplink to access knowledge articles under Knowlege > AuthoringContent Hi experts, Do we have deeplink URL to access the knowledge articles created b…
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Rel 21A - clarification on documentation related to the Knowledge Managment notifications profile oSummary Rel 21A - clarification on documentation related to the Knowledge Managment notifications profile optionsContent Hi All, I see a section "Inactive Knowledge Prof…
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How to access service request based on the activity statusContent Hi Team, I want to resolve the SR only when the activity status is completed under servicerequest. I tried with object trigger but it is not accepting the activi… -
Date field comparisonContent Hi Team, I have 2 custom date fields named as firstPPMdate_c and Enddate_c. While saving the record with value, the firstPPMdate_c should be earlier or equal to …
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Fetch Realted Object data by using REST APIContent Hi, I have created relation between service request and custom object (project conditions) with 1:M relationship with type choice list. now i want to fetch all t…
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How to split time from date?Content Hi Team, I want to fetch the time from creationdate of SR. Creationdate is a datetime type. Below is the example Creationdate : 2020-12-21 10:04:28.0 I want 10:0…
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Service Request Number sequenceSummary In our OEC instance, we have noticed the SR number increments by 10 each time during a session. Is there a corresponding KB doc Id or other documentation that ex…