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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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CX – Everything You Ever Wanted to Know About Service Cloud Updates, 6 December 2018, 9 a.m PT - SubContent Submit your questions for the CX – Everything You Ever Wanted to Know About Service Cloud Updates session to have them answered during the live event. Post your … -
Deep Link format to access subtabs in Service RequestContent Found different deep link format for other objects but none for Service Request. Anyone knows the format? If you have references please link me as well. -
Ability to have unique sequence number for specific type of recordsSummary To have unique sequence numbers for records with specific typeContent Requirement: For SRs of type 'X' we have to have continuous numbers (unique sequences) for … -
New OTBI Help Landing Page (Cross Posting from Report and Analytics Forum)Summary Starting with Release 13.18.10, a brand-new OTBI Help landing page is available -> https://docs.oracle.com/en/cloud/saas/business-intelligence/index.htmlContent …
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
Access to web files (similar to Oracle Service Cloud using Webdav)Content We are currently working with a potential client and their specifications requires a lot of customization in the UI/pages. Per research, we are limited by the ca…
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Recommended Performance Testing Tool for Service CloudSummary Recommended Performance Testing Tool for Service Cloud AD and PortalContent We will be doing the Oracle Service Cloud transformation project with call center in …
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How to create Stand alone Address in OEC ?Summary To create addresses that are stand alone ie not related to any account or contactContent Dear Team, Could you clarify the following? I understand by data model F…
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Customer Survey - Approvals Configuration TerminologyContent Hi Engagement Cloud customers, We are seeking your participation in a survey on business policies/approvals related terminologies. We will use the collected info… -
HR HelpDesk and BICC ObjectsSummary Does BICC objects (View Objects) for extracting data from HR helpdesk exist?Content Hi all Is there anyone who knows the answer to three following questions: 1) …
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Way to check the inbound emailsSummary Is there a way to check all the IB emails received by OEC?Content Dear Team, Is there a way to check all the IB emails sent to OEC? Why is it important? Currentl…
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Browser Object in Contact WorkspaceContent I have added a browser object in Contact Workspace at header level. See attached screen Shot. I am unable to find how to adjust the height from top of that Objec…
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Create a custom script in reportSummary Modify URL in the report data cellContent Hi, I've been reading about custom script in the report. I followed through online documentation and able to get the va…
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…
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Purpose of "SVC_INTERACTION_ENABLED_OBJECTS" profile optionSummary What is the use of "SVC_INTERACTION_ENABLED_OBJECTS" profile optionContent The description says " Comma-separated list of business objects that automatically cre…
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SRM - OEC IntegrationSummary How to integrate Oracle Engagement Cloud with Social EngageContent Hi, Do we have any OOB integration like OSvC - SRM (Send to Rightnow) in OEC? Thanks, Mohan -
Engagement Cloud Selling ProcessSummary Integration with third party websitesContent Hello Team, Would like to take your help to confirm can we integrate the OPTY page via third party websites to sell …
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CDM with engagement cloudSummary Engagement cloud flow with CDMContent Hello Team, I need inputs on CDM which now sell with engagement cloud by Oracle. Please do we have some document from which…
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Engagement Cloud High level flowSummary Integration flow of ECContent Hello Team, Can you please share the high level integration flow for engagement cloud. As it is integrated with Sales, field servic…
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Exciting new feature for better Data security managementSummary Rel18 comes up with exciting feature for better Data Security managementContent Intuitive and Simple ui to view and control data security policies. Earlier we ha…
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Using media in Live WindowSummary Live Window doesn't allow access to microphone/cameraContent I am trying to embed a video calling application in a Live Window tab, but it loads the application …
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Knowledge Management Readiness Training for Update 18BSummary Watch the latest Knowledge Management readiness training for Update 18BContent Want to watch the latest Knowledge Management readiness training for Update 18B? Y… -
Single Sign-OnSummary Is Single Sign-On for Live Window application possible?Content I would like to know if Engagement Cloud supports any form of Single Sign-On? I would like to embe…
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Work Order Creation - ErrorSummary Error on WO creationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful documen…
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OTBI Subject Area to Database Lineage Mapping and Subject Area Security Roles SpreadsheetSummary Use this spreadsheet to search for reporting fields in OTBI subject areas or trace the lineage from subject area to database tables, columns and view objects or …
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Know what BI Subject Area best supports your reporting needsSummary Every BI subject area addresses a specific business reporting and analytics need. Before you start building reports,know what each subject area is meant for and …
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Adding pages to employee websiteSummary How to add pages to the new employee website (talent center)Content Hello, We are in the midst of moving from the employee website to the talent center. We are h…User_2025-01-30-00-04-48-924 31 views 0 comments 1 point Most recent by User_2025-01-30-00-04-48-924 -
How do you compare to your Customer Experience peers?Summary Check out the survey results from the Modern Customer Experience event.Content During the Modern Customer Experience event earlier this month, we surveyed the at… -
Modern CX Conference 2018 - Presentations Available for DownloadContent Thank you to all that participated in this week's Modern Customer Experience 2018 conference in Chicago. It was fantastic meeting many of you and understanding y… -
Manuals and TutorialsContent No matter how many years you have been using Oracle products when in doubt go back to basics. Check the manual and tutorials and stay up to date on release notes.