Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
HR Help Desk Inbound EmailsSummary Inbound emails not getting assigned to correct queueContent Hi, I posted this in the HR Forum, but didn't get any response as I don't think there are many Help D… -
Service request coveragesSummary Service request coverages and MilestoneContent Hi , We are configured the Subscription Coverages for Service Request object, we found that coverages defined in S… -
Renew the Fusion SaaS SSL certificatesSummary Renew the Fusion SaaS SSL certificatesContent Hi, I received an action required email from oracle saying Oracle will renew the Fusion SaaS SSL certificates assoc… -
How to setup slack channel on Service RequestContent Hi Community Members, Can anyone tell me about how to setup slack channel for Service Request? I have checked setting communication channels chapter in oracle do… -
Polling On Chat InlaySummary Polling On Chat Inlay LoadContent Hello, Further to the discussion, on the link: https://cloudcustomerconnect.oracle.com/posts/a47db78c62 tried to implement poll…
-
How to select "Bill To" site while creating Service Request in B2B Service.Summary How to select "Bill To" site while creating Service Request in B2B Service.Content Hi, We have multiple Bill To Sites for a single customer so while creating Ser… -
B2B KM article importSummary B2B KM article importContent Do we plan to support KM content import with the Fusion Import framework (e.g. FBDI, Import Mgt) at some point? As of now, I only se… -
Are DFF's available in Service Request Page ?Summary Are DFF's available in Service Request Page ?Content Hi, Are DFF's available in Service Request Page ? If Yes, Can you please let us know what Name/Flexfield Cod…
-
Service setup check listSummary need any document for service setup check listContent Hi it will be great if any one shared check list for service and logistic setup , I just need setup for sta…
-
CTI in Oracle Engagement CloudSummary CTI Adapter compatibility with Telephony Service ProviderContent Hi All, Good Afternoon. Today, most of our customers are looking for a common feature in CRM, wh… -
Use Object Attachments in Email TemplateSummary I would like to include object attachments in an email.Content Is it possible send an email via the object workflow and include attachments from the same object … -
VBCS App and Engagement Cloud (OEC) IntegrationSummary VBCS App and Engagement Cloud (OEC) IntegrationContent Hi, We want to use IDCS as IdP for both VBCS and OEC, then we will plug in VBCS app into OEC via Mashup. H…
-
Learn How Augmented Reality (AR) is Transforming Support and How Oracle B2B/B2C Service Can Help - NSummary Get up-to-speed on how the innovative technology of Augmented Reality (AR) and specifically how AR is transforming support and how you can leverage your Oracle B… -
Where can I find Case Management in B2B Service?Summary Case ManagementContent I enabled Case Management in our B2B Service instance. However I am unable to find where one could create a Case. I checked the Case objec…
-
IB asset is invalid for the service request business unitSummary IB asset is invalid for the service request business unitContent Hi, I added a IB asset to SR. When I save the SR, I got the following message, ########### Faile…
-
How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
Send SecureSummary Send Secure through Service requestsContent We are looking for a way to do send secure in OEC with minimal customization like Outlook does. Has anyone accomplish… -
How to default Create Service Request in Engagement Service?Summary Need to configure Create Service Request as default when Contact Number does not match in ContactsContent Requirement: When a call is accepted, Engagement Cloud …
-
Introducing Hosted Named Users Metrics for Fusion CRM Cloud ServiceSummary Introducing Hosted Named User Metrics for Many Fusion CRM Cloud Service Part NumbersContent ANNOUNCEMENT: Introducing Hosted Named User Metrics for Many Fusion C…
-
Detect duplicate service request from customersContent Hi, Is there any way to detect dulplicate SRs from customer in oracle engagement cloud? I have found similar SRs under Knowledge section in service request page.… -
Service Request - Data Import TemplateSummary How to download Import Template for SR with all detailsContent Hi Community, I want to download import template for SR object with details like Field Name, API n…
-
ODA for B2B ServiceSummary ODA for B2B ServiceContent Do we plan to have ODA skill built for B2B Service? Here are some examples of the ODA skills we are looking, Create SR Get SR detail G…
-
Outlook Pop-UpSummary Outlook Pop-UpContent Hi, We are getting a Pop up in outlook plugin for every 20 mins even though we log in and have synced the contacts. Any help in finding out…
-
Install Base Licensing Information.Summary Install Base Licensing Information.Content Hi, Please let us know which license is required for using Install Base module. Regards, Vishnu. Version 20A
-
Customer Asset - Scheduled MaintenanceSummary Customer Asset - Scheduled MaintenanceContent Hi All, Anyone implemented the solution for scheduled maintenance of customer assets. Here is the use case, 1. Cust…
-
IDCS access/bearer token through WS/GroovySummary IDCS access/bearer token through WS/GroovyContent Hi, Anyone has experience on how to configure WS to get access/bearer token from IDCS? Here is what we need, * …
-
SR and Project Costing IntegrationSummary SR and Project Costing IntegrationContent This is for a customer requirement - we'd like to capture the cost (i.e. material, labor overhead) related to the insta…
-
-
Unable to create RMA Sales Order because of Pricing Error.Summary Unable to create RMA Sales Order because of Pricing Error.Content Hi, In Service Request -> Parts Tab I have added the Return Broken Product SAC and Ship Repaire…
-
Survey / Feedback on Incident ClousureSummary Survey / FeedbackContent Hi team, How to configure a survey and attach the same along with the incident closure mail so as to understand the customer sentiment o…