Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
a.Can B2B automatically add recommended articles into linked articles instead of manual action in SR — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

a.Can B2B automatically add recommended articles into linked articles instead of manual action in SR

Received Response
31
Views
2
Comments
edited Nov 17, 2022 2:54PM in Fusion Service 2 comments

Summary:

Automatically adding of recommended articles into Service Request.

Content (required):

BUSINESS NEED IS

Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual action like going into the knowledge panel in SR page and selecting the recommended article and adding the article as link or text


Version (include the version you are using, if applicable):

22C

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!