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b. Can recommended articles be triggered for SR created by integration. (REST API)

Received Response
edited Nov 17, 2022 2:57PM in Fusion Service 2 comments


Retrieve the recommended articles from service request knowledge panel using the rest api.

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we want to trigger recommended articles associated to a service request to OFSC application using REST API services. Business needs a systematic feature to link recommended articles automatically to SR and this articles should be to triggered to OFSC along with other SR details.Is it possible to Retrieve the recommended articles from the service request knowledge panel using B2B Rest Api Services.

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