Knowledge Management
Discussion List
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Article search inaccurateSummary: When searching for an article in the Knowledge Base if we type one word contained in that article (e.g. Leave) there's no result whereas if we type two words (e… -
In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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KM Article DeepLink?Summary: What's the deeplink syntax for KM article? We'd like to embed the article link into a custom page for user to click and open the clicked article. Content (requi… -
Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav…Jefferson de Laureano 91 views 5 comments 1 point Most recent by Jefferson de Laureano Fusion Service -
How to generate JWT token for B2B Knowledge ManagementSummary: The solution explains, how to generate the JWT Token for Knowledge Management REST API v2 Content (required): IDCS Configuration In the IDCS Application, choose…
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HCM Cloud Release Schedule for PRD and Non-PRDSummary: Content (required): I'd like to know if Oracle has a release schedule format for HCM cloud as it does for Student Financial Planning Doc ID 2735591.1 Version (i…
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Web services to invoke custom ess jobs and download the output.Summary: Hello, Team. Greetings for the day We need to share the bip report output with a third party system. Instead of sharing the file via SFTP, we are considering cr…Sameer Malhotra 51 views 2 comments 0 points Most recent by Venk Kudire-Oracle Support-Oracle Fusion Service
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Article links in OFSC knowledge searchSummary: Article links in OFSC knowledge search Content (required): We have a requirement where Service Request linked articles need to be shown to Technician in OFSC ac…
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Is it possible to give access to knowledge articles to only some customers/accounts)?Summary: Customer specific visibility for knowledge articles Content (required): Knowledge Management - Fusion Services and Digital Customer Service (Oracle Customer Por…
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why newly created content type is not reflecting for the users of all knowledge roles in b2b?Summary: the new content type which is created in b2b is reflecting for user with knowledge manager role but not for users with knowledge author role and knowledge analy…
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In B2B assign user to the user group?Summary: After creating user group under manage user group how to assign the particular user group to a user so that user can access article in my knowledge page? Conten…ArpitNVerma 62 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to filter knowledge articles in B2B knowledge management by REST API using facets?Summary: my requirement is the knowledge articles should be filtered based on required facets from the results of ask a question API call using the rest api. Content (re…
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In B2B add synonyms for an article ?Summary: Synonyms not working in my knowledge page after adding the words in Manage search dictionaries. Content (required): Added a synonyms under manage search diction…
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In B2B under authoring classic page can we filter article by date updated/publishedSummary: Can we filter articles based on ‘date updated’ and /or ‘date published’ in B2B OKM authoring page. Tried to add a filter in advance search but couldn't find the…
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B2B OKM configuration in ODASummary: B2B OKM configuration in ODA Content (required): B2B OKM can be integrated in ODA by doing configuration set up in ODA. But we see below challenges on achieving…
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List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d…
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REDWOOD UI enabled knowledge authoring page in oracle B2B is blank. How can i rectify this issue?Summary: unable to see the REDWOOD UI features for knowledge management in authoring page. Content (required): when I open the redwood enabled knowledge management autho…
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B2B KM REST API to get Video file or attachments of article.Summary: B2B KM REST API to get Video file or attachments of article. Content (required): B2B KM REST API to get Video file or attachments of article. Client want to fet…
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 52 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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why the users with knowledge roles not having access to knowledge panel in service request in b2b?Summary: users with knowledge roles in B2B are not having access to knowledge panel under service request page under service offering Content (required): users with know…
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what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok?Summary: what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok? Content (required): when i performing the search api for answe…dinesh.mangilipelli 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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Jobs important to run for customization of knowledge authoring page.what is the job process important to run to reflect the customization and configuration made in knowledge page? Content (require) name of jobs. step wise process to run …
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error occured when i try to update user group using rest apiSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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what configuration needed for reflection of create article button in authoring page of b2b instanceSummary: create article button in authoring page under knowledge offering in not appearing. Content (required): In oracle b2b Infosys instance i created a user and assig…
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b. Can recommended articles be triggered for SR created by integration. (REST API)Summary: Retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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a.Can B2B automatically add recommended articles into linked articles instead of manual action in SRSummary: Automatically adding of recommended articles into Service Request. Content (required): BUSINESS NEED IS Is there any possibility of automatically linking of rec…
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How to reflect the product groups and products in knowledge authoring page level in oracle B2B?Summary: No reflection of product groups and products in authoring page under knowledge offering in oracle B2B. Content (required): The product groups and products which…
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B2B KM External collection not opening from OFSC knowledge searchSummary: B2B KM External collection not opening from OFSC knowledge search Content (required): When user search B2B knowledge in OFSC , and open external collection link…
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Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?Summary: retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…