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Discussion List
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SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
Action Plan Stuck in progressContent Dears, Greetings to All,, I`m trying to create an action plan but the issue here that it stucks and doesn`t complete its steps as below. Can anone help, please? … -
System does not update extising SR with the new response coming from contactSummary System does not update extising SR with the new response coming from contact and create new SRContent System does not update existing SR with the new response co… -
No result shown in the audit reports for the contactSummary No result shown in the audit reports for the contactContent No result shown in the audit reports for the contact despites of the all audit setup done So why when…
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Quotation in B2B ServiceSummary Quotation in B2B ServiceContent Dear Champs, Im new to Cx Space and trying to understand if it is possible to have a quotation process be set up soon after an SR… -
Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESSummary Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESContent Quick question - is this profile option reserved for future release? I cannot update it to Yes. I wonde… -
We need to show only customized sub tab when the SR channel type for email and be hidden when channeContent We need to show only customized sub tab when the SR channel type for email and be hidden when channel type anything other so if we can do that condition and how …
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Data Migration StrategyContent Hi, Please share the Data conversion / migration strategy document and best practices for Service object. I have the below Support Doc. Please share your experie… -
IB asset in SR creation flowSummary IB asset in SR creation flowContent When we create a SR, we have to enter customer first, then we can select IB asset. I see two issues, 1. IB asset LOV is defau…
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Make Service request page to be readonlySummary How to make Service request page to be readonlyContent Hi Team, I want to make all fields inside the service request object in detail page as read only, once the… -
Define condition for SR EscalationSummary What condition should be defined to escalate the service request?Content Good day, We have a problem that I wish for assistance in Oracle Engagement Cloud. I hav… -
IB update with customer return SACSummary IB update with customer return SACContent Here is my use case, Customer has IB asset (item#A - serialized item) with SN#123 Customer opens a SR with SN#123 then …
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Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the …
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Sales order errors for customer return SACSummary Sales order errors for customer return SACContent Hi, Before I open a Oracle SR, I'd like to check if you have any quick fix for this issue. Here is the detail, …
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Additional Service Email AddressesSummary Create additional email addressesContent We have one inbound service email address. We need to add an additional service email address that uses it's own set of … -
DBI to pull the Service request outcomeSummary DBI to pull the Service request outcomeContent Hello All, i am looking to pull the service request details using fast formula, i need this to use in HCM workforc… -
Welcome to the Engagement Center forum!Content Welcome to the Engagement Center forum! This forum is your forum to discuss any question, comment or idea about the Engagement Center functionality of Oracle Eng… -
SO# logic for SR Part DetailsSummary SO# logic for SR Part DetailsContent Hi, On SR -> Part Details, if I create one RMA (with customer return SAC) and one Ship (with customer install SAC) lines, is…
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Rearrange Actions in Action PlanContent Hello, We've created some action plans, but it seems that the actions are in the wrong order. They have the correct prereqs, but is there a way to rearrange the …
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How we can setup loan for opportunity and if we can do that without using policy automationSummary We want to setup loan for opportunity and if we can do that without using policy automationContent according to this guide we need to access loan and set up so h…
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Capture last response date for service requestContent Hi All, I am looking to build the solution which can capture Last response date when customer responds to SR. I have achieved this by using formula fields but fu… -
How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to …
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Sr type needed to be added as a condition column instead of the severity columnSummary SLA rule needed to be based on SR type instead of severity so how we can add Sr type column and delete severityContent SLA rule needed to be based on SR type ins…
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How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing …
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how the scores for the agent interaction can be addedSummary How we can add scores for each interaction
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Propose SR resolution as KBContent Hi, Can we propose SR resolution as knowledge base in OEC? Thanks, Mohan
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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Contact creation for unknown customer in email managementContent Hi Team, Service request is created through inbound emails sent by unknown customers. But Contact is not created. We can restrict not to create SR for emails sen…
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Translations of HRHD custom fieldsContent Hi all, Is it possible to translated HRHD custom fields? I can only find the translation editor on HRHD categories THanks Sophie Version 19D
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Demo account for OECSummary Demo account for OECContent Hi Folks, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However the …User_2025-01-31-00-30-32-814 40 views 4 comments 0 points Most recent by User_2025-01-31-00-30-32-814