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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
Send SecureSummary Send Secure through Service requestsContent We are looking for a way to do send secure in OEC with minimal customization like Outlook does. Has anyone accomplish… -
How to default Create Service Request in Engagement Service?Summary Need to configure Create Service Request as default when Contact Number does not match in ContactsContent Requirement: When a call is accepted, Engagement Cloud … -
Introducing Hosted Named Users Metrics for Fusion CRM Cloud ServiceSummary Introducing Hosted Named User Metrics for Many Fusion CRM Cloud Service Part NumbersContent ANNOUNCEMENT: Introducing Hosted Named User Metrics for Many Fusion C…
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Detect duplicate service request from customersContent Hi, Is there any way to detect dulplicate SRs from customer in oracle engagement cloud? I have found similar SRs under Knowledge section in service request page.… -
Service Request - Data Import TemplateSummary How to download Import Template for SR with all detailsContent Hi Community, I want to download import template for SR object with details like Field Name, API n… -
ODA for B2B ServiceSummary ODA for B2B ServiceContent Do we plan to have ODA skill built for B2B Service? Here are some examples of the ODA skills we are looking, Create SR Get SR detail G… -
Outlook Pop-UpSummary Outlook Pop-UpContent Hi, We are getting a Pop up in outlook plugin for every 20 mins even though we log in and have synced the contacts. Any help in finding out…
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Install Base Licensing Information.Summary Install Base Licensing Information.Content Hi, Please let us know which license is required for using Install Base module. Regards, Vishnu. Version 20A -
Customer Asset - Scheduled MaintenanceSummary Customer Asset - Scheduled MaintenanceContent Hi All, Anyone implemented the solution for scheduled maintenance of customer assets. Here is the use case, 1. Cust…
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IDCS access/bearer token through WS/GroovySummary IDCS access/bearer token through WS/GroovyContent Hi, Anyone has experience on how to configure WS to get access/bearer token from IDCS? Here is what we need, * …
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SR and Project Costing IntegrationSummary SR and Project Costing IntegrationContent This is for a customer requirement - we'd like to capture the cost (i.e. material, labor overhead) related to the insta…
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Unable to create RMA Sales Order because of Pricing Error.Summary Unable to create RMA Sales Order because of Pricing Error.Content Hi, In Service Request -> Parts Tab I have added the Return Broken Product SAC and Ship Repaire…
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Survey / Feedback on Incident ClousureSummary Survey / FeedbackContent Hi team, How to configure a survey and attach the same along with the incident closure mail so as to understand the customer sentiment o… -
SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
Action Plan Stuck in progressContent Dears, Greetings to All,, I`m trying to create an action plan but the issue here that it stucks and doesn`t complete its steps as below. Can anone help, please? … -
System does not update extising SR with the new response coming from contactSummary System does not update extising SR with the new response coming from contact and create new SRContent System does not update existing SR with the new response co…
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No result shown in the audit reports for the contactSummary No result shown in the audit reports for the contactContent No result shown in the audit reports for the contact despites of the all audit setup done So why when…
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Quotation in B2B ServiceSummary Quotation in B2B ServiceContent Dear Champs, Im new to Cx Space and trying to understand if it is possible to have a quotation process be set up soon after an SR… -
Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESSummary Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESContent Quick question - is this profile option reserved for future release? I cannot update it to Yes. I wonde…
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We need to show only customized sub tab when the SR channel type for email and be hidden when channeContent We need to show only customized sub tab when the SR channel type for email and be hidden when channel type anything other so if we can do that condition and how …
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Data Migration StrategyContent Hi, Please share the Data conversion / migration strategy document and best practices for Service object. I have the below Support Doc. Please share your experie…
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IB asset in SR creation flowSummary IB asset in SR creation flowContent When we create a SR, we have to enter customer first, then we can select IB asset. I see two issues, 1. IB asset LOV is defau…
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Make Service request page to be readonlySummary How to make Service request page to be readonlyContent Hi Team, I want to make all fields inside the service request object in detail page as read only, once the…
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Define condition for SR EscalationSummary What condition should be defined to escalate the service request?Content Good day, We have a problem that I wish for assistance in Oracle Engagement Cloud. I hav…
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IB update with customer return SACSummary IB update with customer return SACContent Here is my use case, Customer has IB asset (item#A - serialized item) with SN#123 Customer opens a SR with SN#123 then …
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Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the …
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Sales order errors for customer return SACSummary Sales order errors for customer return SACContent Hi, Before I open a Oracle SR, I'd like to check if you have any quick fix for this issue. Here is the detail, …
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Additional Service Email AddressesSummary Create additional email addressesContent We have one inbound service email address. We need to add an additional service email address that uses it's own set of …