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Whether an external tool/engine can work/run for generating recommended article in Service request?

in Fusion Service 1 comment

Summary:

Whether an external tool/engine can work/run for generating recommended article in Service request?

Content (required):

Whether an external tool/engine can work/run for generating recommended article in Service request in B2B service cloud? Ex: Whether ACDE can search inside oracle B2B Knowledge Base to recommend articles.

Version (include the version you are using, if applicable):

22c

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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