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Is it possible to open a custom tab in Account object when a contact calls in CTI? — Cloud Customer Connect
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Is it possible to open a custom tab in Account object when a contact calls in CTI?

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edited Sep 1, 2022 9:42AM in B2B Service 4 comments

**This post was created as part of a How to Service Request (SR)

Release: 22C

Summary of the question:

Is it possible to open a custom tab in Account object when a contact calls in CTI?

Supporting Documents if any:

https://docs.oracle.com/en/cloud/saas/b2b-service/22c/faiec/configure-screen-pop-pages.html#s20056703

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