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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels … -
How to add Install Base Assets to ContractsSummary How to add IB assets to contracts either from the IB creation page or Contract creation pageVersion 19B,19C
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Implementing chatSummary Understanding chat implementationContent Hello, I read the documentation of oracle engagement cloud and i dont understand how chat works. My question is to imple… -
Email content mapping to the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone,I am trying …
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HRHD - Employee data sync to HRHDSummary Employee data from Core HR does not automatically sync to HRHD (in totality)Content We are facing an issue with Employee data from HCM sync up to HRHD. A large n…
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Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errorsSummary Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configureContent Hello, currently I …
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Can we create Maintenance Work Order from Service RequestSummary Can we create Maintenance Work Order from Service RequestContent Hi, Can we create Maintenance Work Order in Maintenance Module from the Service Request in Servi… -
Can we able to get the logged in username and password dynamically through script?Summary Can we able to get the logged in username and password dynamically through script under service request object?Content Hi Team, I have registered OIC rest API in… -
Oracle Engagement Cloud: Chat capabilitiesSummary Chat functionality outside DCSContent Hi Members, I am trying to setup a Chat channel in DCS. My question is can we expose chat functionality outside DCS? I sear…
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Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Is there an archive mechanism to archive SR messages?Summary Is there an archive mechanism to archive SR messages?Content Today our customer was asking whether OEC has any archiving mechanism to archive the SR messages. Do… -
UCM utility to download docs from UCM server has issues with foreign charactersSummary UCM utility to download docs from UCM server has issues with foreign charactersContent Objective: to download Attachments from UCM server and store in local dire…
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Engagement Cloud Chat in Custom ApplicationSummary Engagement Cloud Chat in Custom ApplicationContent Hi, I have a requirement for embedding OEC chat in a custom app (without using DCS). Is this functionality ava…
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Can w able to disable the default queue in OEC ?Summary While creating SR the default queue is automatically set against the SRContent Hi Team, When a SR is created from Agent UI, automatic routing will not be happen,…
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Round robin queue SR is not assigning to logged out usersSummary Round robin queue SR is assigning for logged in users correctly but it is not working for logged out usersContent Hi, As of now Round robin queue SR is assigning…
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Do the scripts entered in the Server Scripts screen reflect new records only? Or do they cover existSummary Entering a script in the Server Scripts screen functionality issueContent Hello all, I am currently in the Application Composer > Contacts > Server Scripts and t…User_2025-02-04-11-03-51-524 27 views 10 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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How to make primary contact as default of the account while creating SRSummary Map the account and primary contact in service request objectContent Hi Team, While creating service request from SR UI, based on the account the primary contact…
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Partner CTI serviceContent Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanks
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Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr…
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New SLA assignmentSummary New SLA assignment for different Project createdContent Hi Team, We came across a requirement where each customer can have new SLA and its milestone to achieve. … -
How to make the Email field in the Contacts screen mandatory?Summary How to make the Email field in the Contacts screen mandatory?Content Hello all, I have the below script that states that if the Email field in the Contacts scree…User_2025-02-04-11-03-51-524 59 views 4 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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Unable to delete drop down value in service request objectSummary Unable to delete category drop down field value in service request objectContent Hi Team, I have list of values in service request category standard field and to…
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Application sends the same email twiceSummary When updating the field value of multiple records, the application sends the same email notification twice.Content Hello all, I created a custom field in the Acc…
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How can I use the API sendNotification to send an email?Summary How can I use the API sendNotification to send an email?Content Hello all, How can I use the API sendNotification to send an email? What script should I enter so…User_2025-02-04-11-03-51-524 45 views 2 comments 0 points Most recent by Mihaela Anghel-Support-Oracle
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Unable to find the Method Name in the Actions and Links screen.Summary After entering a script and saving the script I am unable to find the Method Name in the Actions and Links screen.Content Hello All, I am in the Actions and Link…
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Creating/Updating 1:M related object through REST APISummary Creating/Updating 1:M related object through REST APIContent Cant we use REST API of an object say SR to create or update 1:M related object? Ex: SR is having a …
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Report for Business DaysSummary Trying to Setup a report that identify non working days for a count of incidents created
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How to see error in Action plan - SR creation?Summary Error while creating SR using Action plansContent I have an action plan to create SRs, when I initiate the Action plan I get the error as attached. Hence wanted …
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Interaction content in Interaction history tabSummary Can we have a link or something to show the interaction content?Content Its good that in Interaction history tab under SR, ACcount, Contact we could see when and…
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Importing Service Categories for multiple languageSummary Importing Service Categories for multiple languageContent We understand Service categories support Translations from recent release. We would like to know, wheth…