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Unable to change the SR Status by Partner User

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edited Jan 4, 2022 11:26AM in B2B Service

Summary:

We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to change the status of the SR.

Refer screenshot for more details.

Please advise on further course of action.

Thanks.

Version (include the version you are using, if applicable):

OCI Fusion R13 20DD02


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