Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Unable to change the SR Status by Partner User — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to change the SR Status by Partner User

edited Jan 4, 2022 11:26AM in B2B Service


We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to change the status of the SR.

Refer screenshot for more details.

Please advise on further course of action.


Version (include the version you are using, if applicable):

OCI Fusion R13 20DD02

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!