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Is there a way to find a message sent to an invalid email address? — Cloud Customer Connect
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Is there a way to find a message sent to an invalid email address?

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Question :

Is there a way to find a message sent to an invalid email address?

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**This post was created as part of a How to Service Request (SR)

Release:

22A

Summary of the question:

Sometime a contact has an invalid email address, when SR responds to the contact through email channel, the SR message is not reached to the contact but the agent will not know unless the message is bounced back somewhere.

Try to set to an email address (not no-reply one) to profile option SVC_OUTBOUND_EMAIL_FROM, but this email box does not receive bounce back email.

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