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Best Practices to work with Categories

Accepted answer

Question :

Best Practices to work with Categories

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**This post was created as part of a How to Service Request (SR)



Summary of the question:

We have a lot of requirements that want to set information based on SR category (like custom subcategory, required fields, etc.), in groovy we use the Ids of the categories, but we think it is a big problem because the script will become unmanageable and the productive categories IDs are not the same in Test environment, which is the best way or practice to work with categories in groovy?

Supporting Documents if any:

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