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Discussion List
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DBI to pull the Service request outcomeSummary DBI to pull the Service request outcomeContent Hello All, i am looking to pull the service request details using fast formula, i need this to use in HCM workforc… -
Welcome to the Engagement Center forum!Content Welcome to the Engagement Center forum! This forum is your forum to discuss any question, comment or idea about the Engagement Center functionality of Oracle Eng… -
SO# logic for SR Part DetailsSummary SO# logic for SR Part DetailsContent Hi, On SR -> Part Details, if I create one RMA (with customer return SAC) and one Ship (with customer install SAC) lines, is… -
Rearrange Actions in Action PlanContent Hello, We've created some action plans, but it seems that the actions are in the wrong order. They have the correct prereqs, but is there a way to rearrange the … -
How we can setup loan for opportunity and if we can do that without using policy automationSummary We want to setup loan for opportunity and if we can do that without using policy automationContent according to this guide we need to access loan and set up so h… -
Capture last response date for service requestContent Hi All, I am looking to build the solution which can capture Last response date when customer responds to SR. I have achieved this by using formula fields but fu… -
How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to … -
Sr type needed to be added as a condition column instead of the severity columnSummary SLA rule needed to be based on SR type instead of severity so how we can add Sr type column and delete severityContent SLA rule needed to be based on SR type ins…
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How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing …
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how the scores for the agent interaction can be addedSummary How we can add scores for each interaction
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Propose SR resolution as KBContent Hi, Can we propose SR resolution as knowledge base in OEC? Thanks, Mohan -
Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm… -
Contact creation for unknown customer in email managementContent Hi Team, Service request is created through inbound emails sent by unknown customers. But Contact is not created. We can restrict not to create SR for emails sen… -
Translations of HRHD custom fieldsContent Hi all, Is it possible to translated HRHD custom fields? I can only find the translation editor on HRHD categories THanks Sophie Version 19D
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Demo account for OECSummary Demo account for OECContent Hi Folks, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However the …User_2025-01-31-00-30-32-814 40 views 4 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Search Organization and Person tagged as Type = Customer in a single Page/UISummary Search Organization and Person tagged as Type = Customer in a single Page/UIContent Hi Everyone, We have a requirement that needs to search Customers (Organizati…
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OEC Knowledge Authoring Rich Text Editor issueSummary Getting error and odd behaviorContent In Authoring sometimes the Richtext editor is not loading at all. We get an error saying there was an issue loading. Have t… -
How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Oracle Engagement Cloud SpacesSummary I need information of development and configuration Spaces in Oracle Engagement CloudContent Hi All, Someone know any information link over development or config…
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OEC Knowledge Copy an ArticleSummary Need ability to copyContent I don't seem to see a way to copy one article to another unless we use translation which it is not for that. Let me give you all the …
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SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Implementing Knowledge Management, but can't search for any of themSummary Implementing Knowledge Management, created few articles but can’t search for them at "My Knowledge" no article comes outContent Hello, I am trying to implement t… -
Customization in Service EntitlementsContent Hi, We have maintained the Account Type in Account level. Our requirement is based on the SR's account type, we have to set the different SLAs. Is it possible? H…
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Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Summary Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Content Hi all, I am looking into creating an SR from information that sits in core HR and…
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Categories in GroovySummary Can I access Categories using newView()Content We want to create a custom Category field validation when the category is selected in the SR. Specifically, we wan… -
Email is triggering multiple timesSummary Email is triggering multiple times on Service request objectContent Hi Team, We have two email templates and which will trigger through object workflow based on …
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Passing values from Service Request Page to Contacts Create Page fieldSummary How to pass/set a value from SR Page to Contacts Create Page?Content Hi all, Is this scenario possible in Oracle Engagement Cloud? Scenario: I have a custom FCL …
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Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r…
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HR help desk SR: required fields are not populatedSummary HR help desk SR: required fields are not populatedContent Dear experts, I am experiencing the following issue with HRHD SR UI: for some reason fields like Primar…