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    • Ability to close an SR on the same time when an agent is opening it

    in Fusion Service 1 comment

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    Hi

    Many times when service agents get a call they are able to provide the answer/service during the call. So they getting into screen of the new SR, entering all the details including what is the problem/request and before they “save and close” it they would like to mark the SR closed and fill solution type and solution description.

    But there is no option to add an action on “SR creation screen” like "resolve". Right now they have to “save and close” the SR while it is still in “new” status. Then they have to get back into the SR details, press actions -> "Resolve" and then fill in solution details.

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